Areas of Expertise
Dr. C. Bruce Kavan is the Bank of America Professor of Information Technology at the University of North Florida. His academic interests lie in the areas of the strategic use of technology (adoption, diffusion and organizational change), project management and control, systems analysis/design, e-commerce, and global Information Technology while his consulting areas of expertise include the strategic formulation process and the development of appropriate organizational responses.
Dr. Kavan has extensive experience in the information industry having served as the Vice President of Information Services for Dun & Bradstreet Receivable Management Services where he was responsible for the development and management of their proprietary CATALYST technology that is still acknowledged as a leader in the industry. Dr. Kavan has taken two leaves from UNF to return to Dun & Bradstreet as Chief Technologist for their Receivable Management Services division and Chief Technologist for Dun & Bradstreet’s companies in Asia-Pacific, Canada, and Latin America regions. In these capacities, he led the charge for the technology refresh efforts to better integrate customer applications into CATALYST and other global platforms. Dr. Kavan holds the unique distinction of having “retired” three times from Dun & Bradstreet to return to academia.
More recently, Dr. Kavan was granted another leave from the university to provide both business strategy and technological leadership to The CMI Group (a group of consumer credit and collections companies) as Executive Vice President and Chief Operating Officer. In this capacity, he significantly increased the operating margin by re-engineering processes while simultaneously improving the delivery of services by enhancing processes and the information technology infrastructure. His efforts resulted in increased customer satisfaction while simultaneously reducing operating expenses. Dr. Kavan started with CMI in 2001 as their Chief Technology Consultant.
Dr. Kavan has also consulted with such companies as CSX, Flock Specialty Finance, Southwest Credit, Alltel Information Systems, Primus Capital, The Berkely Group, National Linen Service, John Wiley & Sons, Inc., Bobbs Merrill Educational Publishing, McGraw Hill Book Company, Pfizer, Inc., and the North Georgia Mountains Authority (acting as agent for Georgia Power Company). He is an active speaker on the lecture circuit and has co-authored 10 textbooks and monographs, 25 journal articles and numerous book chapters and published proceedings to his credit. Dr. Kavan has published in such journals as MIS Quarterly, Journal of Information Technology, Journal of Information Systems Management, Journal of End User Computing, Journal of Strategic Performance Management, California Management Review, Business Horizons, and many others. His ground-breaking article in MIS Quarterly on Service Quality: a measure of information systems effectiveness (with RT Watson and LF Pitt) has been cited over 1700 times!
Dr. Kavan is a member of Beta Gamma Sigma (Honorary Society for Collegiate Schools of Business), Sigma Iota Epsilon (Honorary Fraternity in Management), and Omicron Delta Epsilon (Honorary Fraternity In Economics). He is a charter member of the Association for Information Systems and has served on the organizing committees for both the International Conference on Information Systems (ICIS) and the Americas Conference on Information Systems (AMCIS).
Ph.D. - University of Georgia
M.B.A. - University of Georgia
B.A. - Clemson University
Dr. Kavan is a native New Yorker and holds an undergraduate degree from Clemson University and his graduate degrees are from The University of Georgia.