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August 2017

Shari Shares


This summer feels like it is zipping past at lightning speed. It is hard to believe that it is August already. I hope that everyone has enjoyed the summer. The new academic year begins in less than three weeks! We have approximately 2,300 first time in college (FTIC) students, which is 200 more FTIC students than this past year, plus another 2,040 transfer students joining us for the first time. That means there will be more than 4,000 new Ospreys navigating our campus and learning to use all of the services and support mechanisms we provide. Additionally, we'll have 3,400 students living on campus this fall term. The University also welcomes new Deans and a new Interim Provost. On the horizon is our new strategic plan, along with the search for the next UNF President, and all the new projects each of your departments have to implement. Exciting times for sure!

As we head into the new academic year, please know that I value the unique skills and qualities that you contribute to our division. I appreciate the care you take each day to deliver your best!

Department Spotlight: User Services 

User Services is one of five departments within Information Technology Services. They provide software, hardware and technical support to UNF’s students, faculty, staff and alumni. User Services is comprised of the ITS Help Desk, support coordinators (C-techs) and support specialists. The ever-evolving UNF technology landscape presents unique opportunities for them to support technology-driven initiatives for the campus community. Considered by many to be the “front line” of IT at UNF – the User Services department is focused on providing quality support and service for all Ospreys, past, present and future. 

Employee Spotlight: Nate Edwards 

Nate Edwards was recently promoted to Help Desk Manager. Prior to that, he was the IT Support Coordinator for the Help Desk and Thomas G. Carpenter Library. He started at UNF as a Senior IT Support Tech (Help Desk Supervisor) in 2013.

What is an average day like in your job?
One of the things I’ve really enjoyed about the positions I’ve had at the University is how varied the work is; it’s hard to say what an average day is like. The beginning of the fall and spring semesters are extremely busy and all the focus is on supporting the students, faculty and staff. During intersession, my team completes maintenance on approximately 350 lab computers and nearly 80 classrooms. Overall, the core of my job is split into two parts. The first is managing the Help Desk, which entails working closely with my full time team to hire part time technicians, assist with troubleshooting, and route tickets to other areas of ITS. The second is providing end-user support for the Library’s faculty and staff and working with them to find the best technological solutions to better their department.

What do you like most about your job?
Two things immediately come to mind. First, the people I work with. The Help Desk has a wonderful and energetic staff. My coworkers keep the job fun and lighthearted even during stressful and busy times. Second, I really enjoy the problem solving that comes with working in IT. There are always new technologies to learn, issues to overcome, and solutions to implement.

What do you do on your days off of work?
I love music - listening to it, shopping for vinyl records, and going to shows. I also enjoy listening to podcasts, reading, running, watching both the NBA and NFL, playing trivia at the bar, and going on road trips to visit friends and family or check out someplace new.


What is one hidden talent you possess? 

I’m very good at word games, like Scrabble and Boggle. 

Nate Edwards headshot
Nate Edwards

What is one word that you would use to describe your team? 

Diverse. The Help Desk has five full time employees, myself included, and typically around 25 part time technicians. Many of the technicians we hire are also working towards their degree, but not just in information technology or computer science; our staff has perused and achieved degrees in math, business, marketing, communications, and criminology, among many others. I've had the pleasure of working with so many smart, talented men and women from all kinds of interesting backgrounds and communities. Some of our technicians have been from Japan, Iraq, India, Brazil, and Colombia, to name a few. UNF has a very diverse student body, and I think it's an asset that the Help Desk staff reflects that.  

Permits Go Virtual Aug. 16 - Time to Stop "Pull-Through" Parking 

Starting Wednesday, Aug. 16, annual and term parking permits will be virtual and your vehicle’s license plate becomes your parking permit. The important change many of us will need to remember is NOT to pull through when parking our vehicle. If there is an empty parking space in front of the one you are pulling into, stop in the first space and do not pull forward. Also, always nose in to the parking space, don't back in. Below are some helpful reminders to help you with a successful transition to UNF’s new virtual parking permit. 

  • You no longer have a physical parking permit, your license plate is your permit. 
  • Nose in when you park and don't pull through one space into a second space (making it look liked you backed in). Your tag must be exposed to the road/driveway so the license plate recognition cameras can read your license tag. You will receive a citation if the cameras cannot read your vehicle's license plate (e.g. your vehicle is backed in a parking space). 
  • Make sure the license plate on your vehicle is registered accurately (double check for typos) in your parking account. If you drive a different vehicle to work than you usually do, register it online through your parking account before parking on campus. If you need to remove a vehicle from your parking account, contact Parking Services at (904) 620-2815 or
  • If you have a Florida license plate, all "Os" should be entered as zeros, in order to maintain accuracy in the database as Florida does not include the letter “O” on their license plates.
  • You can have up to five vehicles registered in your parking account, but only one may be parked on campus at a time.  
  • Parking Services’ FAQs may answer questions you may have. 

Presidential Search 

John Delaney, our president for the past 15 years, is retiring on May 30, 2018. The search committee is currently in the process of writing the position description. The search firm, Parker Executive, will hold two listening sessions for staff. Consider attending one of these dates: Tuesday, Sept. 5 at 2:45 p.m. or Wednesday, Sept. 6 at 1:15 p.m. Both will take place in the Student Union Ballrooms. 

Our People

We welcome these new staff members

Caitlin Bradley, Custodial Worker, Custodial Services

Terence Thompson, Custodial Worker, Custodial Services

Sonya Yates, Custodial Supervisor, Custodial Services

We congratulate these staff members who have recently been promoted 

Jennifer Garrow, Coordinator IT Support, User Services

Bruce Herring, Assistant Director IPTM, Training & Services Institute 

We say goodbye to these staff members who recently left the University

Christopher Brantley, Training & Services Institute

Curtis Brown, Recycle

Pamela DeLoach, Controller                        

Natalia Dubynska, Custodial Services

Paul Robinson, Custodial Services

Frank Tappin, Maintenance and Energy Management