The University of North Florida recognizes that life events beyond your control may impact your academic success. If you feel that there are extenuating circumstances that contributed to poor academic performance, negatively impacted your financial aid, or hindered your ability to meet a residency deadline, you may submit an appeal to the Enrollment Services Appeals Committee. The decisions of the Enrollment Services Appeals Committee are final; no additional appeal review levels are provided.
A student’s circumstances must be extenuating to be considered by the Enrollment Services Appeals Committee. Students may submit an Enrollment Services Appeal for review of the following decisions:
Students wishing to appeal a financial aid or residency decision must submit the following:
The Enrollment Services Appeal is completed online in myWings:
Supporting documentation should be uploaded prior to submitting. Up to ten documents may be uploaded per appeal. The Enrollment Services Appeals Committee will not consider appeals submitted without documentation.
Submission of an Enrollment Services Appeal does not guarantee approval. For timely consideration and to ensure timely disbursement of funds, if the appeal is approved, appeals should be submitted as soon as possible.
Special or Unusual Circumstances Appeals
If you feel that you have special or unusual
circumstances that are not being reflected on your FAFSA, please contact One-Stop Student Services to discuss your specific situation. Although considerations for specific situations are
we offer you the ability to provide us with this
The answers to the most commonly asked questions regarding the appeals process are posted below.
For additional questions, please contact One-Stop Student Services:
Phone: (904) 620-5555
Online Contact Form
Supporting documentation comes in a variety of forms and depends on the extenuating circumstances outlined in the Enrollment Services Appeal. Students appealing based on a death in the family should submit a legible copy of the
death certificate, funeral program, or obituary.
Students appealing based on health reasons need to submit medical documentation. In general, any claim of an extenuating circumstance that hindered a student’s academic success should be backed up with concrete documentation.
Statements of support may be submitted with an Enrollment Services Appeal and can come from a variety of sources. For example, one may choose to seek a statement of support from an academic advisor, professor, or an employer. A student experiencing serious medical issues may choose to seek a statement of support from a healthcare professional. Statements of support should be signed and printed on official letterhead.
While we support your right to submit an Enrollment Services Appeal, we caution you that the likelihood of a subsequent Enrollment Services Appeal being approved based on identical circumstances is low. You should submit a subsequent appeal if the reason for that appeal differs from the reasoning for your first appeal. For example, if your first appeal was for Residency Reclassification and now you are submitting an appeal for the loss of a scholarship, those are appeals for two different reasons and you are encouraged to submit. If the Enrollment Services Appeals Committee previously denied your appeal and you resubmit the exact same appeal it will not be reviewed by the Committee as decisions of the Enrollment Services Appeals Committee are final.
Students who withdraw from, fail, or receive an incomplete (I) grade in a course after having a Satisfactory Academic Progress Appeal and
Graduation Contract approved, or receive a low term GPA will return to a
“suspended” status immediately after the next SAP evaluation period. In order
to be considered eligible for financial aid the student would then need to file
a new SAP Appeal and Graduation Contract on the basis of new extenuating
An Academic Plan of Action is a statement of continued academic success. An appropriate Plan of Action should outline how you plan to ensure future success if your Enrollment Services Appeal is approved. The Enrollment Services Appeals Committee strongly recommends you meet with an academic advisor to formulate your Plan of Action. A successful Plan of Action should not make statements such as, “I plan to make straight A’s next term,” as that may be an unrealistic plan that would ultimately set you up for failure. Additionally, your Plan of Action should not include "attending all class sessions" and/or "studying", as these things are expected of all University of North Florida students. An appropriate Plan of Action should outline specific measures you will take to meet SAP standards in all future semesters. Some examples might be: reducing work hours and/or extracurricular commitments; utilizing campus resources such as tutoring and academic advising, etc. Remember to DOCUMENT your Academic Plan of Action! For example, if you are reducing your work hours to commit more time to your academics, you should include a signed letter from your employer (on company letterhead) which outlines your old and new work hours.
Copyright © 2018 University of North Florida1 UNF Drive | Jacksonville, FL 32224 | Phone: (904) 620-1000
Regulations | Consumer InformationWebsite Accessibility |