Specialized Training/Skills 

Microsoft Software

Above average expertise in Excel, the entire Microsoft Office Suite and Microsoft Windows

Team Leadership

Attended “Civil Treatment for Managers.”

Training/Supervision

Completed all required Team Leader and Manager training classes at the designated training center.

Claims Resolution

Skilled in all aspects of coverage and liability investigations and successfully resolved several subrogation claims at the branch level.

Customer Dispute Resolution

Participated in local customer service orientation classes held annually.

Claims Software

Skilled in company claims software and mentor new claims representatives during initial training.

Estimate Software

Designated North Florida expert user in Pathways and Mitchell’s estimating software.

Damage Appraisal

Expert level physical damage appraiser in the following products: Automobile, Motorcycle, Recreational Vehicle, Boat and Commercial Auto Specialty Truck.