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Jason B. Caldow
Summary
Results-driven claims manager with a
proven ability to execute new claims handling processes while increasing
overall claims quality levels. Superior performance in all facets of claims
resolution has resulted in a consistent track record of promotions to positions
with progressively increasing responsibility.
Professional Experience
Nationwide Specialty Products
Jacksonville, FL
Senior Commercial Claims Specialist
June 2005 – Present
Specialist in
handling complex commercial property damage, material damage, bodily injury and
related commercial specialty. Adjust serious exposure claims requiring investigation,
liability evaluation, commercial property damage evaluation and negotiation.
Oversee control and supervision of suit files to conclusion while approving
activities of defense counsel.
§ Appointed
Interim Claims Manager on multiple occasions
§ Designed
a monthly productivity report which was implemented company wide
§ Produced
quarterly forecasting reports for staffing and claims volume
§ Recognized
by Senior Claims Management for outstanding contributions to the organization
Progressive Insurance
Jacksonville, FL
Florida Special Teams Network Manager
Sept. 2003 – June 2005
Developed the
concept for a new claims organization to manage Florida’s Network repair operations for
commercial auto and special lines products. Responsible for initial
implementation and ongoing operations of the 21-member organization.
§ Oversaw $28 million in annual indemnity
repairs
§ Provided
monthly productivity updates to senior managers
§ Produced
quarterly forecasting reports for staffing and claims volume
§ Responsible
for hiring and training a team of 20 physical damage experts
§ Managed
an annual salary budget in excess of $1 million
§ Lead
targeted diagnostic audits to evaluate adherence to process compliance and
quality standards
§ Negotiated
repair shop contracts throughout the State of Florida
§ Produced
daily productivity reports for state-wide claims managers
§ During the
design and implementation phases, conducted multi-state meetings with status
updates
Progressive Insurance
Jacksonville, FL
Northeast Florida Network Manager May 2002 – Sept. 2003
Responsible for transforming
Northeast Florida’s Network repair operations.
§ Doubled overall Network acquisition from $6
million to $12 million in annual repairs
§ Trained 9 claims representatives to
successfully execute the company’s newest auto repair strategy
§ Surpassed
initial expectations set by achieving an “Exceeds Audit” result within the first
6 months
§ Provided
monthly training and motivational meetings to 9-member team of direct reports
§ Conducted
annual performance evaluations and salary reviews
§ Appointed
to Vendor Process Leader for North Florida
Professional Experience
(continued)
Progressive Insurance
Jacksonville, FL
Senior Property Damage Appraiser
Dec. 1999 – May 2002
As senior level
auto collision appraiser, charged with completing complex physical damage
appraisals while mentoring less-tenured appraisers.
§ Resolved complex customer repair disputes
§ Negotiated with parts vendors to secure
optimal pricing
§ Achieved outstanding reviews in quality
assessment diagnostics
Progressive Insurance
Arlington, TX
Casualty Claims Adjuster
Sept. 1997 – Dec. 1999
Resolved all aspects of claims investigation including coverage and
liability determination, as well as the negotiation of complex bodily injury
and physical damage settlements.
§ Received company’s top honor - the Armadillo
award - for claims-handling quality
§ Collaborated on a new dispatch process
system which increased field inspection efficiency by 25%
§ Successfully
completed all casualty and injury classes including advanced investigations
§ Mentored
less tenured reps in basic claims handling
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