Minutes of Meeting

Support Services Committee Tuesday, September 22, 2015 at 1:00 PM

Location: Building 12, 2nd Floor, Room 2405A

Call to Order:

The meeting was called to order by Chair Luke Cornelius, at 1:00 pm.

Members Present:

Luke Cornelius, Donni Welch-Rawls, Patrick Kreidl, James Hall, Maria Atilano, Pieter de Jong, Brian Kopp

Members Absent:

Yongan Wu

Others Attending:

Alison Cruess, Assistant Director, A& F Communications & Training
  • Approval of the Minutes
    The minutes of the August 28, 2015 meeting were unanimously approved.
  • Introductory Remarks/Old Business
    None
  • New Business
    Alison Cruess, Assistant Director of Training and Communications in the Division of Administration & Finance, gave a talk on the Osprey Eyes Program. In this program trained UNF students monitor the customer service experience at various participating campus entities. The entities include everything from restaurants to the ITS help desk and also includes student services such as advising and summer orientation. The survey information is collected from in-person encounters, telephone calls, and website visits. Once collected the information is analyzed and shared with the management of the campus entity. The surveys are performed each semester. There are currently more than 30 participating campus entities. The program is also considering options for making the survey data available outside of the program.
  • Other Discussions/Announcement
    Luke Cornelius indicated that Kaitlin Legg, Assistant Director of the LGBT Resource Center will speak to the committee at the October meeting. He also indicated that Elizabeth Curry, Dean of the UNF Library will be available in January or February to speak to the committee.

    Various other ideas were discussed for future committee presentations including someone from the UNF Military Veterans Resource Center to discuss university policies for active-duty students, someone from the Small Business Development Program, someone from Public Relations, and perhaps Daniel Moon, Associate Vice President and Dean of Undergraduate Studies to discuss the tuition exchange program.

    Luke Cornelius indicated he would double check the committee’s charter to ensure the selected presentations involve appropriate UNF organizations.

    The committee voted unanimously to forward minutes to the UNF Faculty Association only after approval of the minutes by the committee.
  • Adjournment & Next Meeting
    The meeting adjourned at 1:55 PM. Next meeting was scheduled for Tuesday,
    October 27, 2015 at 1:00PM
    in the Library Small Conference Room, Bldg 12,
    Room 2405A.