Policy per FERPA & Federal and State Law
of North Florida (UNF) Student Health Services (SHS) provides guidelines
defining the rights and responsibilities of patients while recognizing its
responsibility to respect the basic human rights of patients seeking treatment
protect the patients’ rights and clarify responsibilities in order to promote
quality health care and mutual goal setting between patients and
providers. SHS actively encourages
patients to assume responsibility for their own health and welfare.
A Patient Has The Right:
- To be treated with respect, consideration and
- To appropriate privacy.
- To personal safety and security within all SHS
- To the identity, professional status and
credentials of SHS health care professionals.
- To confidentiality of his/her records and other
protected health information.
Disclosures and records are treated confidentially and the patient
is given the opportunity to approve or refuse their release, except when
release is required by law.
- To have and express his/her own feelings and
- To be listened to and taken seriously.
- To receive reasonable access to care within the
mission and scope of practice of SHS and in compliance with law and
- To ask for information from health care professionals.
- To know the effectiveness and possible side
effects of all forms of treatment.
- To be treated in a non-judgmental manner and to
receive considerate care regardless of race, age, gender, nation of
origin, disability, cultural, personal or religious beliefs or sexual
- To be informed about procedures for expressing
suggestions, complaints and grievances to SHS Administration and to
receive a timely response to any filed grievance or report of a concern.
- To complete information, to the degree known,
concerning his/her diagnosis, evaluation, treatment, and prognosis. When concern for a patient’s health
makes it inadvisable to give such information, it is provided to a person
designated by the patient or to a legally authorized person.
- To receive assessment and support in the
management of pain as an important part of treatment.
- To care provided by licensed, credentialed health
care providers who are subject to immunity within the scope of their
employment with UNF as set out in Florida Statute 768.28 (available here, Florida Statute 768.28).
- To not be misled by marketing and advertising
regarding the competence and capabilities of SHS.
- To change his/her provider if other qualified
providers are available.
- To information
- SHS Patient Rights
- UNF Student Code of
Conduct (see UNF Regulation 4.007)
- SHS Statement of Ethical Principles and
- Eligibility for services, defining services
covered by the prepaid health fee and those requiring additional fees.
- Services available in SHS and how to use them.
- Provisions for emergency care and after hours
- Payment policies for clinic services and
additional fees for services.
- The right to refuse to participate in
- Advance directives, as required by state or
federal law and regulations.
A Patient Has The Responsibility:
- To treat SHS personnel and other patients with
respect, consideration and dignity.
- To respect the privacy, rights and property of
patients and staff.
- To respect and follow SHS policies and
- To give accurate and complete information about his/her
health and medical history, including any allergies or sensitivities, any
medications, OTC products or dietary supplements, and behaviors that are
pertinent for care.
- To report any changes in his/her health status
- To assume an active role in his/her health care
by participating in decisions regarding his/her health care and
cooperating fully in treatment plans and follow-up agreed upon by the
patient and health care professional, except when such participation is
contraindicated for medical reasons.
- To acquire accurate information about personal
health as a basis for making informed choices.
- To keep scheduled appointments or call early to
cancel to avoid being assessed for a missed appointment.
- To provide constructive feedback to the health
care professional if he/she is not satisfied.
- To accept any consequences of refusing treatment,
for not complying with the treatment plan, or for failing to follow
- To accept personal financial responsibility for
charges not covered by an accepted insurance carrier and to pay for
services promptly or make arrangements to fulfill financial
obligations. SHS submits charges to
the patient’s University financial account.
- To report any grievance to the SHS provider or
other SHS administrative representative.
- To communicate the need for pain relief and to
participate in understanding and managing pain as a part of treatment.
- To help SHS improve its services by providing
feedback about services, expectations and perceptions and an evaluation of
- To inform SHS staff of any living will, medical
power of attorney or other health directive that could affect his/her
- To provide a responsible adult to transport
him/her home from SHS and remain with him/her for twenty-four (24) hours,
if required by a SHS provider.