Section 1 Office of the CIO Header

Transparent, Visible, and Collaborative

As you will see in this annual report, Information Technology Services has delivered many new and improved services and projects during this past fiscal year that benefited students, faculty, and staff. I want to formally thank ITS and their valued partners and clients for the work completed this past fiscal year. Looking in the rear view mirror, I see countless successes including the Virtual Lab Upgrade, Osprey Clubhouse Multi-Purpose Room, Imaging Migration, Office 2013 Upgrade, EMS Campus Implementation, Student Enrollment Communications Center, Financial Aid Online Forms, Meal Plan revisions, ePAF II Implementation, and the ITS Help Desk transition to the Thomas G. Carpenter Library. These efforts, as is true of the work done in the preceding years, are the launching pad from which we start this year. As we go forward, I want to share the vision of where we are headed for the current fiscal year. With the changing dynamics and demands on higher education, students, faculty, and staff desire that ITS not only deliver value to the University, but also be transparent, visible and collaborative in fulfilling their mission.


To ensure we are “on the same page” with the campus community regarding the projects and services ITS undertakes and completes, we will better communicate our progress, challenges, milestones and accomplishments. Transparency also carries with it a commitment to be honest with ourselves as to where there exists an opportunity to improve our execution and quality of delivery. To this end, I share with you the critical ITS objectives for the current fiscal year:

  • Implement and support on-going communications of UNF’s project management methodology framework by January 31, 2016.
  • Develop and implement a quarterly divisional project/services portfolio report by December 31, 2015.
  • Develop and implement a strategic IT project identification and nomination process for input into the annual budgeting process by December 31, 2015.
  • Work with at least one Administrative/Academic unit to build a mobile application to promote better learning, teaching, research and/or administrative processing by June 30, 2016.
  • Develop service level agreements for critical applications/services and manage to the agreed upon service targets (On-going).
  • Develop a multi-year strategic plan for managing the upgrade and densification of the university’s wireless infrastructure by January 31, 2016.
  • Develop a balanced Currency deployment plan that delivers updated workstation in a timely manner during the academic school year January 31, 2016.  
Reggie Brinson CIO and AVP of Admin and Finance  Reggie Brinson
Associate VP and Chief Information Officer
  • Work collaboratively with key stakeholders to develop an IT Academic Technology vision and three year roadmap by June 30, 2016.
  • Identify and drive at least one initiative to enhance student learning through the use of integrated academic technology by June 30, 2016.
  • Oversee the timely and efficient execution of the ITS project portfolio by June 30, 2016.


ITS project health summary report, IT Governance Committee monthly meeting reports and quarterly project/services reports will allow all interested constituents visibility into our work queues, work progress and project/service delivery efforts. 


I am excited to be a part of an organization that prides itself on knowing and understanding our customer’s needs and critical business processes. It is important to the work that we do to actively engage and partner with key stakeholders to offer services and support for the learning, teaching, research and administrative processes critical to UNF’s success. We endeavor to be even more visible and approachable partners that will engage the campus through our project and service management processes. Our staff will seek opportunities to leverage technology to deliver more efficient processes and support the University’s mission.


ITS, along with every other unit who is part of the UNF family, must collaborate to be successful. In the past, some siloes have existed within ITS, but going forward we will foster a culture of and individual commitment to being more collaborative. As this next fiscal year unfolds, you will see ITS seeking input and buy-in of all stakeholders when delivering our services and projects.

I hope you will join me in committing to working with the “known end” in mind, both from an annual objective and organization culture perspective. As Scott Young is known for saying, “You can spend an entire day attacking your "to-do" list and accomplishing nothing if you aren't clear on the final picture.” I hope this explanation has helped clarify ITS’ intended end-result for the new fiscal year. I wish all of us overwhelming success in the year to come.


View Last Year's Annual Report    Contributors to the 2015 Annual Report