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ITS BY THE NUMBERS

Information Technology Services' mission is to acquire, implement and support information technology that enhances the educational, research, service, and administrative activities of students, faculty, and staff.  Below are some numbers that reflect a portion of their work effort in FY 2014-15.
  

ITS By the Numbers Statistics

FINANCES BY THE NUMBERS

Information Technology Services's budget for fiscal year 2014-15 was almost 11 million. This included full and part time salaries and fringe benefits. The graph below reflects ITS' expenditures by category.  

 Chart of the expenditures for fiscal year 2014 through 2015  

 

SATISFACTION BY THE NUMBERS

Information Technology measures student, faculty, and staff satisfaction on service requests in the areas of overall satisfaction, competence, communication, timeliness, and professionalism. The percentages of each response for each criteria for FY 2014-15 are shown below. Over 1,800 students, faculty, and staff provided their feedback.

ITS Customer Satisfaction Statistics for Fiscal Year 2014 to 2015

STUDENTS

Ease of Accessing UNF's Many Systems


ITS continues to use technology called, Single Sign On, that permits a user to enter one account ID and password in order to access multiple applications. The process authenticates the user for all applications and services they have been given rights to and eliminates further prompts when they switch applications during a particular session.

ITS has increased the number of applications and services using Single Sign On technology. This provides seamless access to UNF's students, faculty, and staff.

UNF Mobile App Gets Improvements


UNF's mobile app saw some improvements this fiscal year. The refresh included augmented reality on iOS devices, fixed glitches with it being on the larger phones, decoupled it from Blackboard so it works better on tablets, and corrected numerous bugs. If you are not yet using UNF's Mobile App, find out how you can get started here.  
 Student with laptop

TEACHING

New Telepresence Carts Deployed

Academic Technology's telepresence unit deployed several mobile telepresence carts to UNF locations including the Biological Science building, the College of Education and Human Services building, School of Nursing building, and the Center for Instruction Research Technology.

 

Qualtrics Offline

Qualtrics is UNF’s survey application. Qualtrics Offline is a new application available for iOS and Android that allows you to administer surveys on your mobile device without an Internet connection. Responses can be collected in the field on your mobile device, and then uploaded back into Qualtrics as soon as you have an Internet connection. In collaboration with CIRT, Academic Technology arranged for Qualtrics Offline to be added to our current vendor agreement and it is thus now available to the entire campus community.

EFFICIENCY

 

Server OS Upgrades Completed without Interruption of Services

Many of the projects ITS completes is behind the scenes, work that is not visibly apparent to students, faculty, and staff, but critical to keeping the lights on. One such project was upgrading the operating system on 90 servers. The systems engineering team migrated these servers to the most current version of Windows Server, which changed the University's security footprint. Over 25% of the campus servers were upgraded without any downtime to users.

VPN and RDS – Explained

There are two ways to access UNF's computing resources remotely: Remote Desktop Server (RDS) and Virtual Private Network (VPN).

Using a Remote Desktop Connection, you can easily and quickly log into a Windows server called "RDS" that lets you access your network drives, Outlook, and Office applications. Instructions can be found online. You can also log into the RDS server using your web browser. To do this, go to https://rds.unf.edu/rdweb. Type the domain unfcsd\ just before your N Number (Example: unfcsd\n00001234). To access your Network drives, click the "explorer" folder icon.

With VPN, UNF uses AnyConnect. The AnyConnect VPN service provides secure remote access to UNF resources that are not typically available through the Internet, such as network drives. To get started go to http://AnyConnect.unf.edu. Once the setup is completed, connecting is quick. Detailed instructions are available online.

Both RDS and VPN are secure. RDS is easier to use if you need to access your network drives (with VPN, you would need to map your drives after connecting). RDS is designed for quick access, but not really a replacement for more intensive working. Both RDS and VPN provide access to Office applications and email. If you need to use the Content Management System or Internet Native Banner remotely, you will need to use VPN. It should be said that accessing email (even using Outlook), you do NOT need to use VPN. 

In summary, if you need quick access, use RDS, but if you need to perform more intensive work, use VPN.



 Virtual Private Network Explained