As the University’s Chief Information Officer, I am pleased to present this first ever Information Technology Services Annual Report. I hope that you will take time to read it and provide feedback on its contents.
Information Technology Services (ITS) registered a number of noteworthy accomplishments during the 2012-2013 academic year. Among the more significant:
- Migrated student e-mail and file storage to the “cloud”, providing improved services for students and saving the University $100,000 in capital expenditures.
- Completed an upgrade to the Blackboard LMS infrastructure, thereby improving reliability and performance.
- Implemented a Virtual Lab, making widely used software available to students, faculty, and staff at anytime from anywhere.
- Upgraded the University’s Content Management System (CMS) infrastructure to improve reliability and performance of the University’s web presence.
- Held UNF’s first ever Cyber Security Awareness Month, featuring different security themes each week during the month of October
- Transitioned the University’s online survey tool from Vovici to Qualtrics. Qualtrics was selected because it better supports research, is more user friendly, and generated modest cost savings.
- Partnered with the Florida Department of Law Enforcement in the creation and hosting of a cybercrime forensic system. In addition to improving efficiencies for state and local law enforcement agencies, this system will ultimately provide opportunities for academic instruction and research in the area of cyber security.
Transition and Change
2012-13 was also a year of transition and change. In August, a report commissioned by Vice President Shuman was published by a task force comprised of representatives from across the University. The basic charge to the task force was to review the structure of IT support organizations across campus and make recommendations for improvement. A significant number of the report’s recommendations have been implemented. Among the more notable:
- Formally established the Office of the CIO and the centralization of all ITS budgeting, communications, and training in that office.
- Realigned the units of Networking & User Services and IT Security into the units of Networking, Systems, & Security and User Services. This restructuring more appropriately aligned the skills and abilities of the staff in these units.
- Established an IT governance process at the vice presidential level to identify and prioritize strategic IT initiatives and projects.
- Established the Project Management Office to provide centralized and focused management of all IT and IT-related projects.
- Commissioned an Academic Technology Task Force to review and make recommendations for the creation and operation of an Academic Technology unit in ITS.
- Implemented a succession plan for the retiring Director of Enterprise Systems.
These are just a few examples of the ITS organization’s numerous accomplishments and activities. Throughout this report, you will see more…
And, by no means, are we done. Some of the primary objectives for 2013-14 include:
- Review and implementation of recommendations of the Academic Technology Task Force.
- Selection and implementation of a replacement for the University’s aging document imaging system.
- Selection and implementation of a replacement for the University’s service desk (Help Desk ticket) system.
- Upgrades to the Banner Student System to accommodate a multiple academic term structure.