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ITS

The mission of ITS is to acquire, implement and support information technology that enhances the educational, research, service, and administrative activities of students, faculty, and staff.

 
STUDENTS FACULTY STAFF

Homepage News

Email Alert

There has been an increase in spear phishing emails targeted at the University. The most recent appears to come from employees in leadership positions and asks recipients to purchase gift cards and promises reimbursement. If you receive a suspicious email, delete it and don't follow the instructions. Spear phishing is an email that appears to come from a known individual or organization and attempts to get the recipient to fall for a scam or collect personal/confidential information. Many of these emails come from external email providers such as Gmail, Yahoo, etc. Emails for legitimate business functions will come from UNF email addresses (@unf.edu). View an example of the spear phishing email currently circulating; learn more about email phishing.

Email Phishing text on computer keyboard

 

New myWings Portal Replaces Old Portal

The University went live with the new myWings in August. The new portal features a modern look, search capabilities, a mobile app and the ability to customize the view. The search feature (upper left hand corner) will help you find what you need. Learn more about the new myWings portal.

myWings on three devices

Office 365 Migration 

UNF employees now have 50 gigabytes of email storage and if you access your account through the new myWings portal (click on the “Email” tile) or at https://portal.office.com, you will be able to download the Office applications on up to five personal computers or mobile devices. You also have a business OneDrive, which provides you with five terabytes of file storage for University files and be able work in the cloud with Office apps. 

More information, frequently asked questions and instructions can be found on the ITS Office 365 page. Please contact the ITS Help Desk at helpdesk@unf.edu or 904-620-4357 (HELP) if you need technical assistance. 
Microsoft Office 365 text logo with apps

 

New UNF-Wireless Network

Information Technology Services began installing a new wireless network in June 2018. The new network, called “UNF-Wireless”, is a multi-year project that will ultimately triple the number of access points on campus, enable a faster connection and provide a better experience. Phase 1 is nearly complete. View the planned conversion schedule or learn more about UNF’s wireless networks.

Software Updates & Reboot Policy

Faculty/staff computers need to apply software updates and perform required reboots during established maintenance windows per the UNF Software Updates and Reboots policy. Update notifications will begin to be displayed on computers during the second week of each month. The next set of updates will show the week of October 8 and the automatic reboots will begin after 6 a.m. on Sunday, October 14.

Learn the recommended actions faculty/staff should take and review the frequently asked questions. Faculty/staff also now have access to a self-service application already installed on UNF-managed Windows and Mac computers. The self-service application enables users to install programs without administrative rights and control when their computer will restart to apply software updates
screenshot of Software Changes Notifications that shows on a PC

Remote Desktop Connection

Remote Desktop Computer UNF faculty and staff who use Remote Desktop Connection to directly access work computers from outside the University network need to first connect to the Virtual Private Network using AnyConnect. Those who connect to RDS.unf.edu are unaffected. Any network traffic initiated from off campus to an on-campus workstation not using VPN no longer works by default. The new firewalls are high-performance security appliances that add many new features and capabilities to increase security to the campus community and provide greater flexibility to meet business/educational needs.

Student Technology Toolkit

 Computer Toolkit

Students have one place to find everything they need to know about using UNF's technology resources; it is the online Student Technology Toolkit.   

ITS Requests are Easy!

Need Help text with question mark

Students, faculty and staff can submit an Information Technology Services request within myWings or at help.unf.edu. The TeamDynamix tool, gives users status-tracking ability for easier monitoring of progress and resolution of requests. Visit the website to learn how to submit an online ITS request using the interface. In addition to online submissions, the ITS Help Desk may be contacted by phone, e-mail or in-person visit to request assistance.