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About ITS

 

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Mission Statement


Acquire, Implement and support information technology that enhances the educational, research, service and administrative activities of students, faculty and staff.

Services for the University

Information Technology Services, located in Hicks Hall, Building 53, Suites 2500 and 2340, provides computer and software support, academic technology, networking, information systems, IT training and outreach, telephone and television services, systems integration, development, business services and IT security services to the academic and administrative communities of UNF.  Browse the ITS Service Catalog.

The ITS Help Desk provides students, faculty and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution. The ITS Help Desk  provides faculty with service and support of university classroom technology. These services are accessible in a variety of ways: walk-up (first floor of Thomas G. Carpenter Library), email (helpdesk@unf.edu), Online Request (ITSR) and phone (904-620-HELP or 904 620-4357).

 

ITS manages and supports e-mail, web and file storage systems for students, faculty and staff. OspreyNet is high speed Internet and email service for students living in the Residence Halls.  

Organization

ITS is comprised of five areas that report to the Office of the CIO: Academic Technology, Enterprise Systems, Networking, Systems & Security, Project Management Office and User Services.

 

Organizational Chart [pdf]  

Links of Interest

CIO & Directors

 Reggie Brinson

Associate Vice President and CIO

 

Gordon Rakita

Director, Academic Technology

 

Jeff Durfee

Director, Networking, Systems & Security

 

Kimberly Downs
Director, Project Management Office

 

Dmitriy Bond

Director, Enterprise Systems  

 

James A. George 

Assistant Director, User Services          

 

Keith Hufford

Associate Director, Enterprise Systems

  

Clay Maddox

Assistant Director, IT Security

 

Scott Peden

Assistant Director, Systems Integration 


Jose Philip   

Assistant Director, Academic Technology

 

John Sharp  

Assistant Director, Systems Engineering