Support Staff Specifications


Police Communications Opr
Job Class/Code: 8412 Effective Date: 12/15/2008
Pay Grade: 20 FLSA Status: Non-Exempt
Collective Bargaining Unit (CBU): 31 EEO Category: 70


Nature of Work:

This is non-sworn law enforcement work operating telephone, radio, and computer systems in a public safety communications center involving computerized radio dispatching.


Typical Responsibilities:

  • Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
  • Inputs and transmits call information using computer terminal or manual card system.
  • Contacts appropriate parties to notify of complaints and/or actions required.
  • Operates two-way radio to dispatch calls to public safety units and to receive and communicate information.
  • Uses computer terminal to update and monitor the unit status.
  • Transmits requests for emergency services and retrieves various data and records.
  • Checks driver's license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
  • Monitors alarm systems and notifies personnel upon activation.
  • Prepares various logs, reports and forms.


Basic Qualifications:

A high school diploma and one year of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Proficiency in typing and State certification on the NCIC/FCIC computer system are required.