Support Staff Specifications

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Sr IT Support Tech
Job Class/Code: 2048 Effective Date: 12/15/2008
Pay Grade: 28 FLSA Status: Non-Exempt
Collective Bargaining Unit (CBU): 31 EEO Category: 50


Nature of Work:

This is work providing guidance to other IT Support Center staff, related to maintenance, troubleshooting, and repairs of a variety of computer related equipment. 

 


Typical Responsibilities:
  • Directs workflow, problem escalation and resolution and assign ticket priorities.
  • Configures and maintains a variety of computer equipment including computer terminals, printers, modems, personal computers and data communications equipment.
  • Determines source and nature of computer malfunction using diagnostic and application software.
  • Adjusts, repairs, and replaces malfunctioning equipment.
  • Serves as a source of information on equipment problems.
  • Maintains inventory of supplies and equipment.  

Basic Qualifications:A high school diploma and six years of experience directly related to the job functions. Directly related college course work or vocational/technical training may substitute at an equivalent rate for the required experience.  
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