Support Staff Specifications

IT Support Tech
Job Class/Code: 2046 Effective Date: 01/11/2010
Pay Grade: 27 FLSA Status: Non-Exempt
Collective Bargaining Unit (CBU): 31 EEO Category: 50

Nature of Work:

This is work involving maintenance, troubleshooting, and repairs of a variety of computer related equipment.

Typical Responsibilities:

  • Serves as a first line of contact on equipment problems.
  • Configures, and maintains a variety of computer equipment including computer terminals, printers,
    modems, personal computers and data communications equipment.
  • Determines source and nature of computer malfunction using diagnostic and application software.
  • Adjusts, repairs, and replaces malfunctioning equipment.
  • Maintains inventory of supplies and equipment.

Basic Qualifications:

High school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.