Support Staff Specifications

Technical Support Technician
Job Class/Code: 2044 Effective Date: 12/15/2008
Pay Grade: 22 FLSA Status: Non-Exempt
Collective Bargaining Unit (CBU): 31 EEO Category: 50

Nature of Work:

This is work performing technical support and training as it pertains to student admissions, readmission, and/or transferability of courses.

Typical Responsibilities:

  • Reviews academic coursework to determine transferability of courses.
  • Researches coursework and transfer institutions to ensure academic credit is awarded in accordance with accreditation guidelines.
  • Writes data queries and fulfills data requests.
  • Develops and updates web information.
  • Develops and compiles training materials and functional documentation related to training.
  • Presents training information.

Basic Qualifications:

A high school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.