Records & Registration FAQs

Below is a list of frequently asked Records & Registration questions.
Click on the question to move to the answer.

How may I contact the One Stop Student Services office?
How do I order an official transcript?
How can I access an unofficial transcript?
How do I drop or withdraw from a course?
Is there a time limit for registering for a course?
How do I change my major?
How do I change my name and/or address?
How can I reclassify as a Florida resident for tuition purposes?
What is a registration hold?
What is non-degree registration?
What do I do if a course I want is closed?
What is the CLAST?
When will grades be posted for the term?
Is there a way to access the course schedule online?
When does registration begin for the next term?

1. How may I contact the One Stop Student Services office?

Mailing Address:
One Stop Student Services
1 UNF Drive
Jacksonville, FL 32224

Phone: (904) 620-5555
Email: One Stop Online Contact Form

2. How do I order an official transcript?

Students may order a transcript by sending a written request to One Stop Student Services or using the form available here.

A transcript request should include the student's N# or social security number, the number of transcripts requested, to whom they should be sent, and the student's signature.

$8.00 check or money order must be included for each transcript requested.

We do not accept telephone, fax, or e-mail requests, nor do we fax transcripts.

NOTE: Transcript requests will not be processed if a student has a financial or student conduct hold.

3. How can I access an unofficial transcript?

Both current and former students can access a copy of their unofficial copy from their myWings Account.

NOTE: You will be unable to access your unofficial transcript if you have a financial or student conduct hold.

4. How do I drop or withdraw from a course?

UNF differentiates between “dropping” and “withdrawing” from a course.

Drop

Students may drop courses through the registration period preceding the term and during the "Add/Drop" period. The Add/Drop period occurs during the first five days of courses for a given semester.
The "drop" period is different for courses that have non-traditional beginning and ending dates. The drop date for courses with non-traditional beginning and ending dates is the first business day after the first class meeting.
If a student drops a course on or before the last day to drop courses, the student will not be assessed a fee for that course. If the student has already paid fees and then drops a course, the student will receive a full refund for the dropped course.

Withdraw

Students who wish to cease attending a course after the Add/Drop period has ended must withdraw from the course.
The withdraw period begins the day after the Add/Drop period and continues throughout the first 11 weeks of courses (during semesters that are 16 weeks long).
Withdraw deadlines vary for courses that occur during shorter semesters and for courses with non-traditional beginning and ending dates.
A "W" will appear on the transcript in place of a grade for all courses from which a student withdraws. A "W" does not impact the student's G.P.A. negatively or positively.

Although students will not receive credit for courses from which they withdraw, the credit hours that would have been accumulated upon completion of the course are added to the student's total of "attempted hours."

To drop or withdraw from a course, students must notify One Stop Student Services in writing by the deadline date indicated in the academic calendar, which is published in the course schedule each term. Drop and withdrawal requests may be submitted in the following ways: students may drop and withdraw online, complete a form at One Stop Student Services, send a letter (postmarked by the deadline date), or send a faxed request. Requests to drop and withdraw cannot be accepted via telephone or e-mail. In certain cases, authorization from another department on campus may be required before the withdrawal request can be processed. In such cases, mailed or faxed withdrawal requests cannot be processed.

It is recommended that students in the following categories discuss their decision to withdraw as it may have negative implications.

Student Status	Department
Athletes	UNF Athletics Department (must have written permission)
Freshmen and Sophomores	Academic Center for Excellence
Recipient of Veterans Benefits	Office of Veterans Affairs

Students who withdraw from all courses by the first four weeks of Spring, Fall, or Cross Term classes will receive a 25% refund. Refunds are only disbursed if a student withdraws from all courses in which they are enrolled. During the Summer term, only students who withdraw from all Cross-Term classes will receive a refund. There are no refunds for withdrawal from Summer A and Summer B courses. After the deadline for a 25% refund for withdrawal, there are no withdrawal refunds, except by fee petition when student can document extenuating circumstances beyond their control.

Students who have extenuating circumstances may request a refund of fees by filing a fee petition with the Controller’s Office. The repeat surcharge is not petitionable. Fee petitions are reviewed every Wednesday by the Fee Committee. Fee petitions are available in the Controller’s Office, Building 1, Room 1200. Completed petitions should be submitted to the Controller’s Office.

5. Is there a time limit for registering for a course?

Yes, students may register for a class only during the registration period for the term in which they are enrolled and no later than the last day of late registration for that term. Students who wish to audit a course must indicate their intentions online or on the registration form. View the Registration Calendar.

Students who register for classes during late registration will be assessed a late registration fee in addition to the applicable tuition and fees.

6. How do I change my major?

To change majors, students must complete a change of major form, available online or in One Stop Student Services and College Advising Offices. We will process the request according to University procedures. Some requests may have to be referred to an advising office for approval. Download the form here.

7. How do I change my name and/or address?

Address and name change requests may be submitted in person at One Stop Student Services located on the first floor of UNF Hall, Bldg 53, Suite 1700 or may be submitted in writing to One Stop Student Services, 1 UNF Drive, Jacksonville, FL 32224. Name change requests must be accompanied by appropriate documentation. Examples of appropriate documentation include a copy of a valid driver's license, marriage certificate, or a court order. Download the form here.

8. How can I reclassify as a Florida resident for tuition purposes?

It's important to note that residing in Florida for more than a year, does not necessarily mean that a student is a Florida resident for tuition purposes. Florida State law specifically states that residing in the state for the purpose of attending school is not reason enough for reclassification to state residency status for tuition purposes. Additionally, if a student is under the age of 25, we must look to the parents' residency for tuition purposes. More detailed information may be obtained by contacting One Stop Student Services. Click here for more information on residency.

9. What is a registration hold?

Registration holds are placed on student records by different offices to prevent registration until the matter regarding the hold has been resolved. All holds must be cleared by the issuing office prior to registration. Students are notified of their holds when they attempt to register. You may view any holds on your records or registration through Banner Self Service located on the Student tab within the myWings web portal. You will be directed to contact the department issuing the hold.

10. What is non-degree registration?

Non-degree registration is for students not interested in pursuing a UNF degree, at least for the term of registration (i.e., taking courses for enrichment, for certification, to transfer to another university, applied too late for the upcoming term, an applicant with no admission decision.) Course work credit will appear on a UNF transcript as non-degree seeking. There is a 9 credit hour limit. For more information, click here.

11. What do I do if a course I want is closed?

Most departments offer an Online Waitlist (OWL) option. When you register online or in person and find that a desired course is full, the OWL will give you the option of signing up on a waiting list for that course. For more information about the waitlist system, please read the Online Waitlist FAQ. NOTE: It is your responsibility to drop yourself from the waitlist if you no longer wish to enroll in the course. If you are added to the class, you will be fee liable.

Override policies vary with each academic college within the University. The departmental representative must give an electronic "override" so that you may register. In some cases, the course may have reached its enrollment limit. When this situation occurs, no additional students can be enrolled in the course due to safety requirements related to classroom sizes.

12. What is the CLAST?

Please see the CLAST page or the Academic Policies and Regulations section of the Undergraduate Catalog or your advisor for more information.

13. When will grades be posted for the term?

Grades are normally posted on the fourth business day following the last day of finals. Visit the academic calendar.

14. Is there a way to access the course schedule online?

The course schedule can be viewed online here.

15. When does registration begin for the next term?

Registration typically begins two weeks before the term begins (except in fall when it begins in November). The course schedule is on the web three weeks before registration begins.

Specific dates will be posted on the Academic Calendar page or Home tab within the myWings web portal (it will be listed under the Bookmarks area).