Financial Aid FAQs

Below is a list of frequently asked financial aid questions.
Click on the question to move to the answer.

Applying
1.
How do I apply for financial aid?
2.
Can I receive financial aid if I’m a non-degree seeking student? Are some programs ineligible to receive aid?
3.
I’m starting classes at UNF in the Spring or Summer term. What do I need to do to get financial aid?
4.
How do I get financial aid for the Summer term?

Awards
5.
Why haven’t I received a financial aid award letter?
6.
Why didn’t I receive grants (PELL, SEOG, FSAG)?
7.
How many hours do I need to take to receive my award?
8.
How does financial aid work if I am taking classes at another school?


Disbursement

9.
When will my financial aid be disbursed?
10.
How do I defer my tuition and fees until my money is disbursed to the university?
11.
How do I get a book voucher?
12.
Can my financial aid cover my housing charges?

Loans
13.
How do I choose a lender?
14.
Do I need to complete an entrance interview?
15.
What is an exit interview?
16.
Do I need to complete a Master Promissory Note (MPN)?
17.
What is an EFT? Does that mean direct deposit to my account?
18.
How do I renew my loan?
19.
How do I defer my loan?


Verification

20.
What is verification? Why was I chosen?
21.
How long does verification take?
22.
How can I order a tax transcript or letter of non-filing?
23.
Financial Aid already has my tax and verification information from last year. Why do you need it again?

Scholarships
24.
When will I receive the dollars from my scholarship program(s)?
25.
What happens to the balance of my scholarship money?
26.
If I take classes at UNF and another college or university, will I still be eligible for my scholarship?
27.
How do scholarships affect my Federal Financial Aid award?


Other Financial Aid FAQ links
FAFSA on the Web FAQs
FAFSA4caster FAQs

Federal Student Aid on the Web FAQs
Florida Student Financial Aid FAQs

Applying

1. How do I apply for financial aid?

To be considered for Federal Loans, Grants, or Scholarships, you should complete a Free Application for Federal Student Aid (FAFSA) online. Complete your FAFSA by the April 1st priority deadline to be considered for the most aid possible.

Our school code is 009841.  If you have any questions about filing out a FAFSA, you may contact FAFSA via phone at 1-800-433-3243.

It generally takes the FAFSA site about 10 business days to process your application and forward your Student Aid Report (SAR) to UNF. Provided that you have been admitted to a degree-seeking program, approximately two weeks after we receive your SAR we create and post your award package to your myWings account. UNF generally begins receiving SARs in the April preceding the Fall for which you filed the FAFSA. *Please remember that we will not package you any awards until you are admitted. You are welcome to complete your FAFSA prior to admission.

A new FAFSA must be filed each year to determine eligibility, based on the prior year’s tax return. We recommend that you file your taxes prior to filing the FAFSA. Completing your taxes and FAFSA in a timely manner will allow sufficient time for financial aid processing.

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2. Can I receive financial aid if I’m a non-degree seeking student? Are some programs ineligible to receive aid?
Yes, typically students in non-degree-seeking status and most certificate programs are not eligible to receive financial aid.
  • General Non-Degree, Learning for a Lifetime, Continuing Education and Post-Baccalaureate Non-Degree-Seeking: ineligible to receive aid
  • Certified Public Accountant (CPA) Certificate: ineligible to receive aid
  • Graduate and Post-Master’s Certificate Programs: ineligible to receive aid
  • Teacher Recertification: ineligible to receive aid
  • Teacher Certification (initial): eligible to receive Stafford and Private Loans only
  • Post-Master’s Nurse Practitioner: eligible to receive Private Health Professions Loans only (requires application to a private lender, credit approval, and school certification; contact your lender for application and eligibility information)
If you do not see your program listed above, or have further questions, please contact One Stop Student Services.

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3. I’m starting classes at UNF in the Spring or Summer term. What do I need to do to get financial aid?

If you haven’t already filed a FAFSA, that’s your first step.  See the previous question about the FAFSA for more information.  Keep in mind that the FAFSA results allow us to award aid for one academic year (Fall-Spring-Summer). 

If you are beginning in the Summer you should file both the current year’s FAFSA to determine your financial aid eligibility for the Summer and the new year’s FAFSA for the Fall term (and beyond).

Additionally, you need to complete a Mid-Year Financial Aid Request (available Oct 15) for Spring or a Summer Financial Aid Request form (available March 15) for Summer and submit it to One Stop Student Services.

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4. How do I get financial aid for the Summer term?

Beginning March 15, the Summer Financial Aid Request form will be available online. You must submit this form to One Stop to be considered for Summer aid.

If you are beginning in the Summer you should file both the current year’s FAFSA to determine your financial aid eligibility for the Summer and the new year’s FAFSA for the Fall term (and beyond).

Summer term aid is awarded on a first-come, first-served basis. Don't delay in submitting your FAFSA and Summer Aid Request Form.

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Awards

5. Why haven’t I received a financial aid award letter?

Financial aid award information is available through the myWings portal. In an effort to be environmentally and fiscally responsible, we post your estimated award information online. If you have specific questions pertaining to your award, you must present a photo ID at the One Stop Student Services office, in person.

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6. Why didn’t I receive grants (PELL, SEOG, FSAG)?

There are many factors that affect the awarding process, including student need, GPA and enrollment requirements from previous semesters, and availability of funds.

In many cases, students who apply after the April 1 priority deadline may not have these grants reflected on their accounts because funds were unavailable.

Some grants are based on enrollment status and/or need. In some cases we have very limited funds that are awarded on a first come first serve basis.

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7. How many hours do I need to take to receive my award?

You must be enrolled in a minimum of 6 credit hours, in standard grade mode to receive most financial aid.

Hours taken in audit or other non-credit modes will not count toward financial aid eligibility.

Most grant awards assume full-time status. Some grants require full-time enrollment. For grants that do not require full-time, enrolling less than full-time may prorate your grant as follows:

Academic Level
Hours
% of Award Offered
Undergraduate Students
3-5
< ½ Time
0*
6-8
½ Time
50%
9-11
¾ Time
75%
12+
Full Time
100%
Graduate Students
3-5
< ½ Time
0
6-8
½ Time
50%
9+
Full Time
100%
*Pell grants will be prorated to 25% of the offered award for undergraduate students in 3-5 hours.

Loans require a minimum enrollment of 6 hours. If you drop below 6 hours before the loan has disbursed, it will not pay.

Scholarships are subject to the enrollment requirements specific to the scholarship agreement.

If you drop or withdraw below the required hours for your aid type, your funds are subject to return, which will result in a balance owed to UNF.

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8. How does financial aid work if I am taking classes at another school?

Students who wish to concurrently enroll (degree-seeking at UNF, taking courses at another college or university) must complete a Concurrent Enrollment form with their Academic Advisor and One Stop Student Services.

To receive financial aid, the student must be enrolled in a minimum of 6 hours at one school (UNF or the other school). Click here for more information on concurrent enrollment and your financial aid award.

The student must pay up-front for courses at the other institution.

Financial aid awards can be adjusted to account for the concurrent enrollment if the student completes a Concurrent Enrollment form, submits a Consortium Agreement, and submits a detailed fee statement from the other school, by the posted Consortium deadline.

Financial aid will be calculated based on the student’s enrollment at UNF and/or the other school. UNF specific grants and scholarships will not pay toward courses taken elsewhere.

The Consortium Agreement does not guarantee that a student will receive the full amount he or she paid to the other institution. This is not a “reimbursement”, but rather payment of eligible aid.

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Disbursement

9. When will my financial aid be disbursed?

Awards are not disbursed until after the last drop/add date. However, disbursement depends on the type of award you receive. For example, the Pell Grant can not be disbursed until we received federal authorization. State grants and state scholarships can not be disbursed until the funds are received from the state of Florida. Loans will not pay until you have accepted the award and completed the loan process, as listed below.

Stafford Loans, Private Loans and Plus Loans are disbursed twice within the school year. If you have completed the loan process prior to the start of term, your first disbursement will be approximately two weeks after the first day of the Fall semester. The second disbursement will be approximately two weeks after the first day of the Spring semester. If you complete the process after the start of term, your disbursement will be delayed accordingly.

If you have accepted a loan, your steps toward the loan process include the following:

i. Completion of verification (if selected)
ii. Completion of entrance interview
iii. Selection of a lender
iv. Completion of Master Promissory Note (MPN)

Additional steps may be required if you prior student loans have gone into default, if you have reached your aggregate loan limit, or if additional information is needed by the lender or guaranteeing agency. These situations are exceptions with which One Stop Student Services may assist you.

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10. How do I defer my tuition and fees until my money is disbursed to the university?

The University will automatically pend or defer your tuition and fees against financial aid you have accepted prior to the start of the term. You can accept your awards via myWings or in person at One Stop Student Services.

Please be advised that the following programs are EXCLUDED from the pending process.

  • Private Loans
  • Federal Work-Study Program
  • Florida PrePaid Program
  • The State University System Minority Scholarship
  • The Barnes and Noble Bookstore Scholarship
  • The Delores Auzenne Fellowship
  • Key Alternative Loans
  • Nellie Mae Loans

If you only receive the above programs, you must contact the Cashier’s Office to pay your tuition and fees.

If your award does not cover all of your tuition and fees, you must pay the amounts owed by the end of drop/add.

Tuition and fees remain in a pending status approximately 5 weeks into the term. If your balance has not been paid in full by that time, whether paid directly by you or by your financial aid, you may be subject to a $100 late fee. If your aid has not paid by week 4 of the term, you may pay the balance in full to avoid the fee. Your aid will continue to process and will pay once all requirements have been satisfied and all awards received by the university.

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11. How do I get a bookstore authorization?

If you have sufficient funds to cover the other charges included in your UNF balance (tuition and fees, housing, etc.), you may receive email authorization to use all or part of your financial aid refund in the Follett Bookstore at UNF. This email will be sent to your UNF email account and notification will be forwarded to the UNF Bookstore of your eligibility and approved dollar value.

Bookstore authorization amounts will vary according to your balance due and aid awarded, up to a maximum of $400.

Your tuition and fees must be pended against awarded and accepted financial aid to utilize this process.

Please be advised that you are not being awarded additional money for books. You are simply borrowing against your pending financial award. If your financial aid award is adjusted during the verification process or due to changes in enrollment, you will owe any balance not covered by your awards. Click here for more information on bookstore authorizations.

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12. Can my financial aid cover my housing charges?

You may be able to defer your housing costs by filling out a Housing form called a "Housing Pending Worksheet"- you can find this form on the Housing website. This form will ask you to input your financial aid for the term and deduct estimated tuition and other expenses for that term. If there is a positive difference, the remaining financial aid may be used to pend your housing costs. 

The amount that your financial aid can cover will be deferred until your award money arrives during the term. You will be responsible for paying any remaining Housing balance, by the Housing payment deadline. Please contact the Housing Office to confirm when housing fees are due.

To request a Pending Worksheet form, or if you have any additional questions regarding housing, please contact housing by phone at 904.620.HOME (4663), via email at housing@unf.edu, or on the web www.unfhousing.com.

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Loans

13. How do I choose a lender?

You select your Stafford Loan lender online here or via a hardcopy Loan Action Request form, available in One Stop Student Services or online.

Lender selections for PLUS and Private loans are selected as a part of your loan application. To submit a PLUS loan application online, click here. To submit a Private loan application online, click here.

For more loan instructions please visit the Loans page.

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14. Do I need to complete an entrance interview?

The entrance interview is required by the Federal government to make you aware of your rights and responsibilities as a borrower. If you were awarded a student loan (Subsidized or Unsubsidized), you must complete the entrance interview.

If you completed the Entrance Counseling (interview) at a previous school, for another lender, or have broken continuous enrollment, you still must complete an Entrance Interview. The verification of your previously completed entrance interview is not transferable.

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15. What is an exit interview?

The Exit Interview Request is something that schools are required to request students complete once they drop below half time status (including withdrawals), break continuous enrollment, or graduate. 

If you are concurrently enrolled (see question 8), make sure Financial Aid is aware of your hours at the host institution.

If none of these apply to you, this requirement should be cancelled automatically within a few weeks. 

In the mean time, don’t worry, the Exit Interview is merely a quiz that refreshes students with the responsibilities associated with borrowing student loans and the repayment of their loans.

Completing Exit Counseling will not prevent future disbursements or Financial Aid awards from posting.

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16. Do I need to complete a Master Promissory Note (MPN)?

If you accept a loan (Stafford Loan or Private loan), you will be required to complete a Master Promissory Note. If you choose a preferred lender, you can e-sign your MPN by going to www.nelnet.com. For lenders other than those on the preferred list, you should contact the lender directly to sign your MPN.

PLUS loan borrowers will also be required to sign a promissory note. If your PLUS loan is through one of our preferred lenders, you may e-sign at www.nelnet.com. For lenders other than those on the preferred list, you should contact the lender directly to sign your MPN.

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17. What is an EFT? Does that mean direct deposit to my account?

EFT means Electronic Funds Transfer. EFTs are not the direct deposit to your bank account. Rather, the funds transmitted via EFT are direct deposited to the University's account.

Students may enroll in direct deposit with the Cashier’s Office for any paychecks, refunds, or overpayments. Click here to access the Direct Deposit Request form. The completed form should be submitted to the UNF Cashier’s Office.

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18. How do I renew my loan?

Stafford Loans are a part of your financial aid award, based on the information you provided on each year’s FAFSA. If you indicate that you are interested in loans, and meet the need and budget requirements to qualify, you will be awarded Stafford Loan funds. You may be offered Subsidized and/or Unsubsidized funds, depending on your Cost of Attendance, demonstrated financial need, grade level, and dependency status.

PLUS Loans and Private Loans require new loan applications each year. These applications will be subject to credit checks, and will be approved up to the amount your need and Cost of Attendance allow for the specific aid year.

We recommend you check with One Stop prior to the start of each year to make sure your lender selection and other loan requirements are in place.

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19. How do I defer my loan?
Loan payment deferments are coordinated through your loan service provider, such as Nelnet. If your loan has entered the repayment period and you are seeking deferment, you are advised to continue making payments until your deferment has been approved.

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Verification

20. What is verification? Why was I chosen?

Verification is a process to confirm the information that you provided on the FAFSA. The U.S. Department of Education selects approximately 1/3 of all students who file the FAFSA each year to be verified. Verification is conducted by the school and sent to the government for approval.

Verification ensures that the information students and parents report on the FAFSA is accurate. Verification prevents ineligible students from receiving aid via false reporting of information and ensures that eligible students receive the aid for which they are qualified. 

If you are selected for FAFSA verification, you must provide the specific documentation requested on your myWings account. Not all students selected for verification will have to submit the same documents. Save the records and materials that you used to complete the FAFSA, so that you may provide us with signed copies of the originals.

Failure to submit the verification documents will result in your financial aid being delayed or cancelled. If any of the data reported on the FAFSA is found to be incorrect, your financial aid eligibility will be recalculated.

For more information on verification, click here.

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21. How long does verification take?

Once you submit the requested documents, your file will go through an initial review. During this process we may identify a need for clarification.

If clarification is needed additional documentation may be added to the list of Financial Aid Requirements on your myWings account. Until all clarification documents are satisfactorily submitted, your verification cannot be completed. We recommend that you keep an eye on your myWings account and submit any additional information in a timely manner. The clarification process may add time to the processing of your verification.  

After all of your requirements are satisfied and evaluated they will be compared to the answers that you entered in on your FAFSA. If there are any discrepancies or errors, we are required to make the appropriate corrections and resubmit your FAFSA to the government. Your verification cannot be complete or your aid disbursed until UNF receives the corrected Student Aid Report (SAR) from FAFSA. This generally takes a couple of weeks from the time UNF submits the corrections.

Depending on the information included in your individual file and your specific situation, the verification process generally takes several weeks.

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22. How can I order a tax transcript or letter of non-filing?

To order a tax transcript or letter of non-filing from the IRS complete the IRS "Request for Transcript of Tax Return" (form 4506-T) and submit it to the IRS. 

  • The form is available on the IRS website. You can fax or mail the form to the IRS fax number or address listed on the form. 
  • Or, you can call the IRS at 1-800-829-1040 to request the form via fax. The representative will provide you with the address or fax number to which the completed form should be returned.

The IRS will process your request for a tax transcript and send you either a letter of non-filing or a transcript for the information reported on the tax return.

For verification purposes, the tax transcript or letter of non-filing must be signed by the person named on the form (parent, student, spouse, etc). The student’s N number must be written on the form to ensure timely processing.

Submit the form to One Stop Student Services in person, via mail, or by fax 904.620.2414.

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23. Financial Aid already has my tax and verification information from last year. Why do you need it again?
Each financial aid (academic) year is based on a new FAFSA, which requires information from the previous tax year (Example: the 2007-2008 FAFSA required information from 2006 taxes).

A student’s financial information can change from one year to the next. Changes in income and other financial issues are reported on each year’s FAFSA, potentially resulting in changes to the types and amounts of financial assistance a student is eligible to receive.

1/3 of all students who file the FAFSA are selected for verification each year. You could be selected each year, requiring you to submit verification information and tax documents each time.

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Scholarships

24. When will I receive the dollars from my scholarship program(s)?
Any scholarship money received will first be applied to the student’s balance due. If there is an overage, a refund/overpayment will be processed by the Cashier’s Office.

The Cashier's Office disburses scholarship dollars to students when the university issues checks and direct deposits for financial aid students. This occurs once a week beginning approximately 3 weeks into the term provided the scholarship funds have been received.

The scholarship program has to be cleared, the student’s financial aid adjusted (if necessary) and a check issued from the awarding organization before any disbursements will be made to a student’s account or in the form of a refund.

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25. What happens to the balance of my scholarship money?
The cashier's office will mail a check or, if you have direct deposit, electronically transfer the remaining balance of your financial aid once your UNF balance has been paid.
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26. If I take classes at UNF and another college or university, will I still be eligible for my scholarship?
Potentially, but the student needs to check with One Stop Student Services to ensure proper enrollment for different scholarships and financial aid programs. Many UNF scholarships and grants will not pay for hours taken at another institution.

If you do choose to take classes at another school, you must obtain permission and a signed Concurrent Enrollment form from your Academic Advisor. This form will then be signed by One Stop Student Services.

You must bring in proper documentation (Concurrent Enrollment form, detailed fee receipt from the host institution, and signed Financial Aid Consortium Agreement) to One Stop Student Services by the posted deadline for UNF to begin the processing toward receiving your aid for courses at the host institution.

*Your scholarship and/or financial aid may be jeopardized if you are not properly enrolled at UNF. Check with One Stop Student Services before making any schedule changes.

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27. How do scholarships affect my Federal Financial Aid award?
Scholarships count toward your financial need. Therefore, other need-based aid (grants, subsidized loans, etc.) may have to be reduced so that you are not in an over-award status.

A Cost of Education budget is determined for each student based on grade level, dependency status, state residency, and living arrangements. According to Federal Regulations the university cannot award a student beyond his or her budget.

If you are an athlete, the NCAA has regulations and guidelines regarding your financial aid that must also be followed, that may result in adjustments to your Financial Aid award.

It is imperative that you notify One Stop Student Services if you are receiving additional funding.

The scholarship award might affect your Federal Financial Aid and our office must adjust the financial aid award offer. This might include deleting an already awarded program or reducing the dollar amount offered.

If you are found to be in over-award status after you have received your disbursements and/or refund, reducing your aid as required by Federal regulation may result in a balance owed to UNF.

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