Telephone FAQs

Who do I contact if I need my phone or phone line moved?
You will need to submit an ITSR - Information Technology Services Request. Call 620-2820 to request that an ITSR be sent to you or stop by Building 15 Room 3101.
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I'm having trouble with my phone line - who do I contact?
The ITS Help Desk needs to be contacted. Their phone number (if you can find another working phone) is 620-HELP (4357). Their e-mail address is ITS-supp@unf.edu.
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Where may I find a campus phone directory?
There is a campus directory at http://www.unf.edu/phonedir.
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Who do I contact to update the name on my phone or in the phone directory?
If you need to make any changes to your phone or your information in the phone directory, you will need to submit an ITSR - Information Technology Services Request. Call 620-2820 to request that an ITSR be sent to you or stop by Building 15 Room 3101.
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Who do I contact with phone billing questions?
Billing questions or concerns should be directed to Pat Rodgers. She can reached via e-mail at prodgers @ unf.ed at 620-2204
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How do I make an emergency call?
Listen for dial tone.
Dial 911.
The 911 call will be routed to University Police Department (UPD). UPD will see, on their dispatch telephones, the building and room number from which the call is being made.
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How do I make a local call?
Listen for dial tone.
Dial 9 + the local 7-digit number.
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How do I make a Florida Network (SUNCOM) call?
Obtain the SUNCOM number fron the on-line SUNCOM Telephone Directory website.
http://fcn.state.fl.us/owa_tel/owa/www_tel.public_411.
Listen for dial tone.
Dial 8 + 7-digit number.
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How do I make a long distance call?
Your telephone must be classified as capable of making long-distance calls.
Listen for dial tone.
Dial 8 + 1 + the 10-digit number.
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How do I make an international call?
Your telephone must be classified as capable of making International calls.
Listen for dial tone.
Dial 9 + 011 + the country code, city code, and number.
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Can I call toll-free numbers?
Yes. Listen for dial tone.
Dial 9 + 1 + (800 or 877 or 866) + 7-digit number.
(SUNCOM will block 800 number calls).
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Can I make calling card calls?
Yes. Listen for dial tone.
Dial 9 + 1 + 800 + 7-digit number.
Enter your access code.
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Can I make operator assisted calls?
Yes. Listen for dial tone.
Dial 9 + 00.
Operator-assisted calls will incur a charge.
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Can I make 411 and (area code) + 555-1212 information request calls?
Yes. Listen for dial tone.
Dial 9 + 411 or 9 + (area code) + 5551212.
Information request calls will incur a charge.
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How do I access voice mail from my phone?
Listen for dial tone.
Press “messages” key.
Enter 4-digit phone number, press “#” key.
Enter password, press “#” key.
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How do I access voice mail from any other phone on campus?
Listen for dial tone.
Dial 3900.
Enter 4-digit phone number, press “#” key.
Enter password, press “#” key.
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How do I access phone mail from any off-campus local phone?
Listen for dial tone.
Dial 620-3900. Preface with area code if long-distance.
Enter 4-digit phone number, press “#” key.
Enter password, press “#” key.
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How do I listen to my messages?
Enter voice mail system as explained above.
Press 2 (or press “play” LCD screen button) to listen to messages..
Press 4 to skip to prior message.
Press 6 to skip to next message.
Press 76 to delete message.
Refer to “CallPilot Unified Messaging Quick Reference Card”.
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How do I change my greeting?
Enter voice mail system as explained above.
Press 821 to record greeting for off-campus calls.
Press 822 to record greeting for on-campus calls.
Press 823 to record temporary greeting.
Press 829 to record personal verification
Press 76 to delete a greeting.
Refer to "CallPilot Unified Messaging Quick Reference Card”.
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How do I change my password?
Enter voice mail system as explained above.
Press 84
Enter current password, press “#”.
Enter new password, press “#”.
Re-enter new password, press “#”
Refer to "CallPilot Unified Messaging Quick Reference Card”.
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How do I send a caller to someone’s voice mail box?
Dial 3901.
Enter the phone number of person for whom message is to be recorded, press “#”.
Record message, hang up.
Refer to "CallPilot Unified Messaging Quick Reference Card”.
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