In the accompanying WEB pages the Information Technology Services (CSD) hopes to provide an understanding to our University customers of the services provided by CSD and help you to find the appropriate technology resources. The Service Level Agreement (SLA) discusses the details of what you can expect from our department and how our customers can be our partners in planning for future technology.

Some departments and Colleges have unique needs that cannot be met by the standard Service Level Agreement. For these customers, Information Technology Services will add a Memorandum of Understanding (MOU) to the SLA, designed to ensure that each College's or department's special needs are given the services they need.

The "Matrix of Services" page was created to assist you in seeing what services are typically available to our customers. If there is a service that you need, but do not see listed, please contact our ITS Support Center by E-Mail or by phone (ext. HELP).

Finally, you may wish to view other related computer policies, guidelines and general information that affect our customers.

Click on the links to go directly to:

• Service Level Agreement (SLA)
• Memorandums of Understanding (MOU)
• Matrix of Services
• Other Computer-Related Policies, Guidelines & Information

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