ITS-Request (ITSR)

The purpose for an ITS-Request (ITSR) is to manage the work (when more than one team is involved), document the work and software licenses, and prioritize the requests. To submit an ITSR, go to http://help.unf.edu. Visit http://help.unf.edu/docs/remedy/selfservice.pdf for information on using the ITSR system.

These are the requests that require an ITSR to be completed.

• Printer Install
  • Local or network
• queue creation (required with new network printer installs)
• Third Party Software (or user-purchased)
• Reimages of existing computers
• Imaging of new computers
• Equipment moves
• PDA/handheld device setup and connection
• Account Changes
  • Department
  • Name
  • Mailbox delivery (alias's and pointers)
  • adjuncts (and others) extensions or early admittance
• Quota Increases
  • e-mail (Outlook and Osprey)
  • Network drives on Oak (this is the I:, O:, and N: drive)
• Network Permissions
  • Changes to current access or rights
  • new rights or access
• Database requests
• File Restores (from back-up tapes)
• Software installations for DreamWeaver, Photoshop, Pagemaker, Visio, Acrobat Full version, Word Perfect, Lotus, SAS, and SPSS.
• Software installed in GP Labs and technology-equipped classrooms (deadline each term)
• Special sized Ethernet cable (greater than 10 feet or more than five 10 footers, can be done with an ITSR)
• Change/new telecomm service (this can be done with an ITSR)