ITS is Upgrading the Network

XXXUNF computers plugged into network jacks (in the wall) currently run at a top speed of 100 megabits. A campus-wide (Ethernet) network upgrade is underway, which will complete during the summer. All telecommunications closets on campus will be outfitted with switches that increase computer network transmission speeds to 1 gigabit (1000 megabits), if the computer’s network hardware is capable of that speed. Additional benefits of the new switches include security features, multicast services, and better network management tools. Additionally, after a future wireless upgrade is completed, students, faculty, and staff will be able to use 802.11n, the new wireless standard. This will dramatically increase the speed and capacity of wireless devices attached to UNF networks.

WebSurveyor No Longer Available after June 2009

XXXXThe University has launched a new online survey software platform called Enterprise Feedback Management Community.  EFM Community is replacing WebSurveyor. WebSurveyor will not be available after June 30, 2009.   Visit this page for more information on preparing for the change in online survey applications.XXX

What is the Best way to Request Services from ITS?

XXXXThe best way to request services from ITS is the way that works best for you. If you prefer to explain your request over the phone, call the Help Desk at ext. 4357 (HELP). If you rather make your request from the comfort of your office or home 24/7, submit an online request at http://help.unf.edu. If your preference is to type your request, send an email to helpdesk@unf.edu. If your inclination is face to face conversations, stop by the Mathews Computer Science Building, Bldg. 15, Room 2106 and speak to a technician. Whatever your penchant, ITS aims to provide customer focused, effective, information technology services to you.

Use a 15 Character or Longer Password

XXXXWhen choosing a password, we have all heard that the more complex, the better. However, it is evident that longer passwords are actually better. When a student, faculty, or staff member is prompted to change their password, they will be required to enter one that is 15 characters or longer.  To make it easier to remember this longer password, use a nonsensical sentence or phrase. More...