Online Learning Development

• What is online learning?
• What support is provided to develop online learning?
• How do departments request support?

On-Site Instructor-Led Training

• What training classes does CPDT offer to UNF faculty and staff?
• Is there a charge for classes offered by the CPDT?
• When are classes held?
• How long are training classes?
• How do I find what training classes are available?
• How often is a new schedule disseminated?

Organizational Development

• What is Organization Development (OD)?
• What can OD do for my department?
• How do I request OD consulting?

Setting Up a Training Session

• What training labs does CPDT manage?
• How do I reserve a computer lab for training?
• Can CPDT help register participants for a training class?
• Can CPDT promote and evaluate a training session?
• What applications/programs are already loaded on the lab computers?
• What if I need a special application loaded on the lab computers?
• Is any additional equipment available, such as projectors, whiteboards, etc?
• How much advance notice is required for a training session?
• What other services does CPDT provide?

Support for Department Trainers

• What support is provided to department trainers?
• How do department trainers request support?

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What is online learning?

Whether you call it online training or learning, distance education, or computer-based instruction, any type of "learning" that is accessible via a computer or the Internet can be called "online learning". At UNF, CPDT is dedicated to develop and offer quality online learning opportunities to employees. We currently have sessions available through our education partner, SkillSoft, and through customized units developed specifically for UNF. Limited resources are available for this initiative.

What support is provided to departments that want to develop online learning units?

Since distance education is quickly becoming a popular, cost-effective, and equally as effective standard in providing learning opportunities, CPDT is dedicated in helping departments develop quality online learning opportunities for their constituents by assisting with the following:

• Initial project consultation and advisement
• Ongoing consulting, as needed
• Recording location, standardized templates, and network storage location, if needed
• Project editing and publishing services

How do departments request support?

Contact CPDT at training@unf.edu.

What training classes does CPDT offer to UNF faculty and staff?

Training courses are grouped into the below categories. You may visit the full course catalog or select from one of the categories listed below. Depending on the course demand, some courses may not be offered each term.

• Desktop Productivity Courses
• Banner Courses
• Change Management
• Communication
• Supervisory
• Workplace Issues
• Excellent Service
• Team Building

Is there a charge for classes offered by the CPDT?

There is no charge-back to departments or faculty and staff. UNF recognizes that institutional effectiveness is maximized by providing learning opportunities for employees. Staff and supervisors are encouraged to develop yearly professional development goals as part of the professional review process and to monitor those goals.

When are classes held?

Classes are held Monday through Friday during the regular work day (between the hours of 8 a.m. and 5 p.m.)

How long are training classes?

Training classes are normally between 1 and 3 hours in length.

How do I find what training classes are available?

You may visit the online course schedule anytime to view a list of current training courses.

How often is a new schedule disseminated?

A new schedule of training courses is disseminated each term via Campus Update. Look for CPDT’s Learning Tree online newsletter for information about training and the term’s training course schedule. The newsletter is also posted on CPDT’s Web page. Additional questions about training registration, computer labs and online training may be viewed here.

What is Organization Development?

Organization Development is a planned, researched approach that a college, unit or department can undergo to maximize their organizational effectiveness. OD at UNF is concerned with the effectiveness of these individual organizational units and with the ways that these units work together to support UNF's organizational mission and goals. The manager of the group and the group members go through interventions that focus on people, relationships, policies, procedures, processes, culture and organizational structure. CPDT partners with outsource consultants to provide interventions necessary to achieve organizational goals, including:

• diagnosing needs and problems
• defining the group's goals and objectives
• making plans to achieve articulated goals, and
• developing and implementing group problem-solving and decision-making strategies

What can OD do for my department?

Before a consultant is assigned to your department, a member of CPDT and the unit manager discuss the department's needs, goals and consulting budget. CPDT has limited funds for OD consulting. A consultant will then be assigned to do action research in your organization to better assess where you are now and what organization learning strategies may be helpful to achieve your goals. Examples of ODT interventions include:

• Strategic Planning to clarify mission, strategy and goals.
• Process Transformation to better serve internal and external customers, reduce bureaucracy, or eliminate duplication of effort.
• Change Leadership Initiatives to implement or respond to new technology or business processes, manage growth, or adjust to new leadership.
• Team Effectiveness Strategies to initiate new teams energize or realign existing teams.
• Executive Coaching to improve leadership effectiveness.

How do I request OD consulting?

Contact CPDT at training@unf.edu.

What training labs does CPDT manage?

CPDT manages two university training labs:

Library Lab:
The smaller lab accommodates 12 participants and is located in the Thomas G. Carpenter Library, Building 12, Room 4301.

UNF Hall Lab:
The larger lab accommodates 24 participants and is located in UNF Hall, Room 115.

How do I reserve a computer lab for training?

To reserve a computer lab for UNF faculty/staff training purposes:

1. Check lab availability on the CPDT room allocation calendar to confirm requested date and time are available.
2. Fill out the electronic lab reservation form at least 3 business days before a training session.
3. The interactive form allows you to either print the form or submit it by email. If you choose to print the form please fax it to ext. 1711. If you choose to email the form simply press the email button within the form. If you have any questions, please contact us.
4. Once your reservation has been confirmed, you will need to make arrangements to pick up the lab key from CPDT. Please return the key immediately after training session is complete.

CPDT requests that you log off all computers, shut down the projector and lock the door at the completion of the training session. Only drinks in tightly covered containers are allowed in computer labs. There is no food allowed. The requesting department assumes all design, logistics, promotion, registration, consulting/training and evaluation responsibilities required for the successful completion of the training session.

Can CPDT help register participants for a training class?

Yes. CPDT has a custom-built, computerized Training Registration System that can be utilized to track course enrollment and completion. Enrollment can occur via self-registration for public or promoted courses; or CPDT can assist with TRS registrations from a submitted list for exclusive or hidden courses. Please include the following information with your training request: course name, course description, maximum number of participants; name of instructor/contact and the department hosting the training session. The department contact is responsible for:

1. Picking up the lab key from CPDT and returning it immediately after training is complete.
2. Printing a sign-in sheet for each class day, having participants sign-in and faxing the form to CPDT at ext. 1711.

At least two weeks advance notice is required to reserve a CPDT computer lab, include the course in the TRS and promote the course via Campus Update.

Can CPDT promote and evaluate a training session?

Yes. CPDT promotes public courses via a Campus Update email sent approximately one week prior to the training session and a current course schedule is always available through our web site. If the course is listed in the Training Registration System by Wednesday of the week prior to the course, it will be promoted in CPDT's weekly Campus Update. CPDT sends an email to Campus Update each Wednesday for the following week's courses. The announcement displays Thursday with the reminder running Monday, the week of the course.

CPDT can assist departments in the creation of a paper training evaluation. Please call ext. 1707 for additional information. CPDT's online evaluation system is used by internal university trainers having completed a train-the-trainer course or CPDT consultants.

What applications/programs are already loaded on the lab computers?

All training lab computers are loaded with the standard UNF desktop client configuration plus appropriate Java plug-ins to access both the production and training Banner databases.

Additional applications for document conversion, Web page creation and photo editing are located in the Library lab. For specifics, call Ext. 1707 or email training@unf.edu.

What if I need a special application loaded on the lab computers?

If you require special applications loaded on the lab computers, you will be asked to work with a C-tech that supports the lab and you will be asked to provide proper licensing documentation.

At least two weeks advance notice is required to reserve a computer lab in which additional applications are to be installed prior to training.

Is any additional equipment available, such as projectors, whiteboards, etc?

Each computer lab contains the following:

• Ceiling mounted projector with remote
• Projection screen
• Whiteboard, markers and erasers
• Flip charts are available upon request

How much advance notice is required for a training session?

For a lab reservation with no TRS support: At least three business days advance notice is required to reserve a computer lab.

For a lab reservation with TRS support (registration, promotion): At least two weeks advance notice is required to reserve a CPDT computer lab, include the course in the TRS and promote the course via Campus Update.

For a lab reservation requiring additional application installs/setups: At least two weeks advance notice is required to reserve a computer lab in which additional applications are to be installed prior to training.

What other services does CPDT provide?

Please click here to learn about other services available through The Center for Professional Development & Training.

What support is provided to department trainers?

CPDT helps managers ensure that subject matter experts (SME's) are successful in their training role by working collaboratively with trainers. It is the manager's responsibility to contact CPDT when hiring a functional staff member that will be assigned training duties. CPDT recommends relevant training for the SME, provides training resources, and works with the SME to:

1. design and develop learning programs,
2. manage logistics - including labs, registration and promotion,
3. evaluate learning programs, and
4. make recommendations for continuous improvement.

How do department trainers request support?

Contact CPDT at training@unf.edu.