Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Desktop Productivity

Excel 2003 Level 1 Beginning - 3 hours

In this class you will learn how to create a basic worksheet by entering text, values, and formulas. You will learn how to perform calculations by using Excel's built-in functions. In addition, you will learn how to format information in the worksheet, and how to manage workbooks with multiple worksheets. Finally you will learn how to work with page setup and print options.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

Excel 2003 Level 2 Intermediate - 3 hours

In this class you will learn how to create charts that represent spreadsheet data, modify charts, and customize charts by applying formatting options. You will also learn how to link data within and between workbooks. In addition, you will learn conditional formatting and auditing techniques.

Prerequisite: Excel 2003 Level 1 Beginning

Excel 2003 Level 3 Advanced - 3 hours

This session includes advanced logical functions, subtotals, data validation, pivot tables, macros, scenarios, filters, and worksheet protection.

Prerequisite: Excel 2003 Level 2 Intermediate

Excel 2007 Level 1 Beginning - 3 hours

This module covers the essential concepts of Excel 2007 and spreadsheets, including guidance on how to use the new Excel interface, and how to create a spreadsheet from scratch. This module concentrates on starting Excel, using and customizing the interface, worksheets, basic workbook skills, ranges, simple formulas, copying and moving data, and printing.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

Excel 2007 Level 2 Intermediate - 3 hours

This module considers large or multiple worksheets and how to manage them, the use of range names, more advanced functions, data management, autofiltering and file management.

Prerequisite: Excel 2007 Level 1 Beginning

Excel 2007 Level 3 Advanced - 3 hours

This session includes advanced logical functions, subtotals, data validation, pivot tables, macros, scenarios, filters, and worksheet protection.

Prerequisite: Excel 2007 Level 2 Intermediate

Access 2003 Level 1 Beginning - 3 hours

In this class you will learn how to design and create a simple database. You will learn how to plan, create, edit, and print tables. In addition, you will learn how to produce easy-to-use forms. Finally, you will learn how to create simple queries and how to produce reports.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

Access 2003 Level 2 Intermediate - 3 hours

Participants in this workshop will learn the use of properties in tables and forms which is key to understanding and creating user friendly databases. Advanced queries such as update, create and delete are included to give the user more flexibility. Enhanced report design will be discussed and generated including the generation of labels. Table relationships will be introduced.

Prerequisite: Access 2003 Level 1 Beginning

Access 2003 Level 3 Advanced - 3 hours

In this class you will learn advanced techniques such as sub-forms, calculated control, and expression builder. You will also learn how to explore and evaluate relationships. In addition, you will learn advanced form design, macros, and switchboards.

Prerequisite: Access 2003 Level 2 Intermediate

Access 2007 Level 1 Beginning - 3 hours

This module covers the essential concepts of Access 2007, including guidance on how to use then new Access interface, and topics helping you to create a database from scratch. This module concentrates on designing and editing tables; finding and filtering data; and printing data.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

Access 2007 Level 2 Intermediate - 3 hours

This module concentrates on modifying tables, setting field properties, action query design, the use of operators in queries and advanced query wizards. Students will also learn how to use advanced database features, including importing and exporting data.

Prerequisite: Access 2007 Level 1 Beginning

Access 2007 Level 3 Advanced - 3 hours

Advanced topics such as subforms, calculated control; expression builder; and subforms will be included in this session. Relationships will be explored and evaluated. Advanced form design, macros and switchboards will complete this series.

Prerequisite: Access 2007 Level 2 Intermediate

PowerPoint 2003 Level 1 Beginning - 3 hours

In this class you will learn how to open and run PowerPoint presentations. You will also learn how to use the help functions and create presentations. In addition, you will learn how to add, format, and correct text; insert and modify graphic objects; view and manage slides; and seamlessly run a slide show. Finally, you will learn how to add transition effects to slides, and animation effects to text and objects.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

PowerPoint 2003 Level 2 Intermediate - 3 hours

In this class you will learn how to use the Meeting Minder, Slide Navigator, and Rehearse Timings features of PowerPoint. You will learn how to add and format a table in a slide and how to add headers and footers. In addition, you will learn how to import a Word outline as the basis of a PowerPoint Presentation. You will also learn how to download a photograph from the Web and include it in a presentation; insert a hyperlink into a presentation, save a presentation as a Web document, then view that document in Internet Explorer. Finally, you will learn to modify the template of an existing presentation by changing its color scheme and background and modify the slide master to include the University or departmental name.

Prerequisite: PowerPoint 2003 Level 1 Beginning

PowerPoint 2003 Level 3 Advanced - 3 hours

In this class you will learn how to use Microsoft Graph to create and edit a graph within a presentation, as well as Microsoft Organization Chart to embed an organization chart into a presentation. In addition, you will learn to use the Drawing toolbar to modify existing clip art; draw objects which enhance your presentations; and Microsoft Word Art to embed a text object into a presentation. You will learn the difference between embedding and linking, and how to link an Excel spreadsheet to your PowerPoint slide show. Finally, you will learn to embed simple sound and animation files.

Prerequisite: PowerPoint 2003 Level 2 Intermediate

PowerPoint 2007 Level 1 Beginning - 3 hours

This class is designed for beginning users of PowerPoint. You will learn how to create a presentation; use and format text; use online help; and insert clip art.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

PowerPoint 2007 Level 2 Intermediate - 3 hours

Participants of this workshop will learn to customize presentations by enhancing the masters and working with drawing tools.

Prerequisite: PowerPoint 2007 Level 1 Beginning

PowerPoint 2007 Level 3 Advanced - 3 hours

The purpose of this class is to teach participants how to create, edit, and format tables and organizational charts; use sound, movies, and animation; and customize presentations by using slide masters.

Prerequisite: PowerPoint 2007 Level 2 Intermediate

Photoshop Level 1 Beginning - 3 hours

In this class users will learn how to use Photoshop for both print and the web. Identify the work area and tools in the toolbox, options bar and other palettes. Make basic retouching, straightening and cropping image corrections. Repair photographs with the Clone Stamp, Healing Brush and Patch tools. Work with selection tools to create new images.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

Photoshop Level 2 Intermediate - 3 hours

In this class users will work with layers, applying layer styles, flattening and saving files for the web. Experience how to work with type, create a clipping mask and design elements from type, and work with defined custom shapes. You will also create a multi-image montage.

Prerequisite: Photoshop Level 1 Beginning

Photoshop Level 3 Advanced - 3 hours

Lean how to create original banners and buttons for the web. Use advanced layer techniques and learn to animate GIF images for the web.

Prerequisite: Photoshop Level 2 Intermediate

Adobe Acrobat Basics - 3 hours

This course is designed for all those who work with many file types and applications (e.g. Word, Excel, PowerPoint) and want to present and archive information in a polished format using Adobe Acrobat. In this class you will compare capabilities of Adobe Reader and Adobe Acrobat, compile a list of Acrobat tools most useful to your job, create PDF files from other file types, review settings for Acrobat Distiller, combine multiple files into a single document, and set securities on PDF documents.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

Adobe Acrobat Collaboration - 3 hours

This course is designed for all those who frequently have to share documents with others for review and want to track reviewer comments and streamline the review process using Adobe Acrobat. In this class you will annotate PDF files using editing and commenting tools in Adobe Acrobat. You'll also create a digital signature for signing PDF files that adds additional security to your documents during a review process. You'll practice using the E-mail Review and eEnvelope features for document sharing using Acrobat.

Prerequisite: Adobe Acrobat Basics

Adobe Acrobat Forms - 3 hours

This course is designed for all those who collect information from stakeholders on paper and want to consider collecting this information electronically using forms created with Adobe Acrobat. In this class you will design an electronic form from scratch, create a form from a template, and convert a static PDF form to a fillable form. You'll practice exporting information from a filled form into a spreadsheet or other file type to use in other systems.

Prerequisite: Knowledge of basic Windows file management, such as creating new folders, copying/moving files between folders and drives, and re-naming of files and folders.

Managing Calendars with Outlook 2007- 2 hours

This 2 hour class will discuss the key features of managing calendars in Outlook, including creating recurring appointments/events, managing others calendars, differences between appointments and meeting requests, how to conduct busy searches to streamline meeting scheduling, permissions, plus much more.

Prerequisite: Familiarity with Windows and basic Outlook functions.

Email Best Practices - Online

Click here to launch the E-mail Best Practices online tutorial.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Manual [.pdf]

Creating and Managing Online Surveys- 2 hours

Using an online survey tool can help you discover gaps in current service offerings, gain actionable insight into your most pressing questions, find out what drives student loyalty and support your research endeavors. After completion of this introductory course, participants will be able to create, edit, and publish an online survey and manage reports based on results from the survey.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

What's New in Vista/Office 2007 - 1 hour

Learn the new look and feel of UNF's next generation of computer Operating System and Microsoft Office Suite. This short, demonstration-only presentation will cover new features and important user functions. Participants will learn how Information Technology will deploy the new client, how to request the new client, and what training resources are available to faculty & staff.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Banner Courses

Basic Internet Native Banner Navigation - 3 hours

In this class you will be able to effectively navigate within Internet Native Banner and understand all necessary concepts, features and terms. This course serves as the pre-requisite for many of the additional Internet Native Banner courses.

Audience: Everyone creating requisitions in the new Banner system. This course is a prerequisite to the Creating a Requisition class. Every member of a functional team (Purchasing, Controller's Office, Admissions, Registration) working with Internet Native Banner.

Prerequisite: Basic computer skills and proficient use of mouse and keyboard.

PowerPoint Slides [.pdf] Manual [.pdf]

Basic Internet Native Banner Navigation - Online

Click here to launch the Basic Internet Native Banner Navigation online tutorial.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Creating a Requisition - 3 hours

Participants in this class will learn the how to create a requisition; copy and cancel a requisition; complete the approval process; query requisitions, document history and other forms.

Audience: Everyone who will be creating requisitions for purchases in Internet Native Banner.

Prerequisite: Basic Internet Banner Navigation

Manual [.pdf]

Direct Pay & Electronic Invoice Approval - 3 hours

This class covers information necessary for creating direct pay invoices and approving invoices in Banner. Participants will learn how to create direct pay invoices, approve invoices, delete incomplete invoices, query documents, locate check numbers and check dates for paid invoices, and query vendor detail history.

Audience: All those responsible for the creation of Direct Pay Invoices and Approval of Invoices.

Prerequisite: Basic Internet Banner Navigation, Finance Self-Service

Manual [.pdf]

PCard Training - 2 hours

Individuals who wish to participate in the Visa Purchasing Card (PCard) process as a cardholder, account manager, or business manager must attend PCard training. This is a two hour class, divided into two sections. The first section pertains to information for cardholders. The second section pertains to information for account and business managers. Account managers and business managers are required to attend both sections. Cardholder: is a person designated by a department to be given a P-Card to make authorized purchases within preset limits. Account Manager: Ensures appropriate use of the card for each purchase, matches receipts to charges showing in Banner, inputs information and approves transactions, reconciles receipts to printed monthly reports, responsible for maintaining and timely reconciling of reports and receipts, and record retention of receipts, backup documentation, and reports for auditing purposes. Business Manager: The department must delegate backup personnel to perform the respective duties in case of the Account Manager's absence. Please direct any questions to Purchasing x2730.

Audience: All those responsible for PCard transactions.

Prerequisite: Basic Internet Banner Navigation

Manual[.pdf] Coding Manual [.pdf]

Finance Self Service - 3 hours

Participants will be able to access and navigate within the Banner Finance Self Service system and be able to query, transfer and approve transfer of budgets and expenditures at the University of North Florida. Participants will also be able to obtain information regarding budgets, revenues, expenditures, commitments, and available balances within their area of fiscal responsibility.

Audience: Everyone currently approving requisitions, creating and approving budget transfers and querying budgets.

Prerequisites: Basic keyboard and mouse skills, familiarity with the Internet and basic knowledge of UNF budget process.

Manual [.pdf]

Employee Self Service Part 1 - Online

Click here to launch the Employee Self Service Part 1 online tutorial.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Manual [.pdf]

Employee Self Service Part 2 - Online

Click here to launch the Employee Self Service Part 2 online tutorial.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Manual [.pdf]

Employee Self Service for Supervisors/Approvers - Online

Click here to launch the Employee Self Service for Supervisors/Approvers online tutorial.

Audience: All those responsible for approving time sheets.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Manual [.pdf]

Banner 7 Demo (HOT Session)- 1 hour

This Hour-Only-Training (HOT) demonstration course will introduce learners to the new version of Internet Native Banner scheduled to go live in November 2006 and cover new features and points of interest relevant to Internet Native Banner users using a demonstration only format.

Audience: All current Banner users.

Prerequisites: None

PowerPoint Slides [.pdf]

Banner 7.x Sneak Preview for End Users - Online

Click here to launch the Banner 7.x Sneak Preview for End Users online tutorial.

Audience: All current Banner users.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Banner 7.x for Trainers - Online

Click here to launch the Banner 7.x for Trainers online tutorial.

Audience: All current Banner users.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Banner 7.3 Points of Interest for Academic Chairs and Secretaries - Online

Click here to launch the Banner 7.3 Points of Interest for Academic Chairs and Secretaries online tutorial.

Audience: Individuals currently using Banner INB to view, add or release holds and registration permissions.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Banner 7.3 Points of Interest for Enrollment Services and Advising- Online

Click here to launch the Banner 7.3 Points of Interest for Enrollment Services and Advising online tutorial.

Audience: Individuals currently using Banner INB to view, add or release holds and registration permissions.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Change Management Courses

A New Approach to Stress Management - 3 hours

Stress affects every aspect of our lives, yet it can also be a beneficial component. The key to reducing and managing stress is to learn the differences between stress and distress and the principles of balancing the stressors in our lives.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Coping with Change - 3 hours

Change brings about loss and fear in the workplace. Learn what we can do to make these transitions easier and more positive for ourselves and our colleagues.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Who Moved My Cheese? - 3 hours

Be a part of the many organizations around the country talking about the New York Times Bestseller Who Moved My Cheese, by Dr. Spencer Johnson. Understand the impact the simple parable of two mice, Sniff and Scurry, and two "little people," Hem and Haw, can have on your life. "Cheese" is the metaphor for what you want to get out of life and the "Maze" is where you look for your needs in your job and life. Learn ways to deal with stress in our changing times. Discover yourself and how to deal successfully with change in your organization and in your life.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Change Management Overview - Hour Only Training (HOT)

Change is the only constant in today's world. Dealing with the topic of change can be a difficult matter, particularly in an era where things are changing so quickly and so constantly. This course outlines strategies for coping with change and the negative thoughts, feelings, emotions and behaviors change may bring. Learning Objectives: Identify attitudes and beliefs about change, recognize the stages of change, understand possible reactions to change and how to handle them, learn tips and coping strategies for change.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Psychological Type and Change: Understanding Differences - 3 hours

People respond very differently to organizational change: Some are excited and stimulated. Some are fearful and become cautious. Some feel overwhelmed, depressed, and demotivated. People with the same Type preferences report similar reactions, concerns, strengths, and needs. Type provides one important window for understanding oneself and others and gives guidance to leaders for helping their people deal effectively with organizational change. The Myers-Briggs Type Indicator (MBTI) is the most widely used personality instrument in America. You will take this instrument on line before the workshop. During the workshop, your Type results will be explained and will be related to your strengths and needs during organizational change. We will also discuss the impact of organizational change – addressing the difference between intentional change which leaders experience with imposed change which is what workers experience. Additional topics include how the Types resist change, respond to stress, and develop a new understanding of their own strength and resilience in the face of ongoing changes.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Communication Courses

Can You Hear Me Now? - 3 hours

Can you hear me now? That's not what I heard! Listening is one of the most important, yet often overlooked, aspects of our daily lives. Improve your listening skills and learn to actively decode listening cues and body language. Focus on different listening levels and format your own personal blueprint for improvement. Listening is not just about how you talk and listen, but how you connect with people. Gain new techniques to express yourself clearly and to reduce friction at home and on the job.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Communicating Non-Defensively - 3 hours

Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally? This workshop explores how we all must be responsible for the way we give and receive messages. Participants learn to recognize and overcome their own defensive behavior and put into practice the five skills of non-defensive communication.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Writing for Results I - 3 hours

Learn how to avoid mistakes and gain confidence in your writing skills. Be comfortable with today's business grammar and punctuation. Update your skills to achieve a polished and professional twenty-first century approach. Master grammar skills as the 8 parts of speech Review the twelve common grammar errors Select the appropriate word every time Learn to use active voice for positive effect Avoid old fashioned closet clutter and redundant expressions Know the rules for capitalization and abbreviation for today's writing Update your punctuation rules and identify your problems Add punch and impact to your sentences

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Writing for Results II - 3 hours

Develop your business writing techniques to prepare clear, concise letters and memos. Master the tricks for producing top quality writing material quickly and efficiently. Develop written material designed for your reader, in the appropriate tone and style for your audience. Produce organized information in a masterful way, emphasizing important topics in a clear to see strategic fashion. This will gain the results you need. Organizing your letters to achieve your results Produce powerful paragraphs and organizational structures Achieve clarity in your writing Master the ten ways to get your message across Tailor your message to your audience Use appropriate words which are politically correct and gender inclusive Produce a readable finished product Learn today's e-mail etiquette

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

You win, I win! - 3 hours

Conflict exists in every environment. This training will present innovative ways to recognize conflict and to confront it in a positive, proactive way. Using a conflict mode instrument, you will be able to understand your conflict style and your natural solutions to conflicts. Gain new insights and tools to creatively deal with communications and provide a win-win for all.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Telephone Best Practices - Online

Click here to launch the Telephone Best Practices online tutorial.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Manual [.pdf]

Becoming More Assertive - Hour Only Training (HOT)

Being assertive is the ability to confidently express one's thoughts, feelings and actions without negatively impacting others. Effective and productive interpersonal communication skills are essential in the development of assertive skills. This course outlines strategies for becoming assertive without being aggressive. Learning Objectives: Understand the difference between assertive and aggressive behavior, understand the rules for valuing yourself and others, learn new skills for being assertive, learn how to say no without offending others, learn how to give and receive criticism.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Building Effective Communication - Hour Only Training (HOT)

Effective communication is essential not only for our professional life, but our personal life as well. This is an interactive seminar focusing on non-verbal communication, active listening, and other barriers to effective communication. Learning Objectives: Learn common styles of communication, identify barriers to effective communication, discuss tips and strategies for listening and responding, understand how to enhance communication skills.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Conflict Resolution - Hour Only Training (HOT)

Many organizations and their employees experience some type of conflict either at home or at work. It presents problems for many people, and the resulting stress often spills over into their lives inside and outside of work. Learning Objectives: Explore conflicts focusing on where conflicts arise and how we typically deal with them.  Learn new ways to resolve conflicts more productively and learn ways to prevent conflicts from happening in the first place.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Communication Essentials - Hour Only Training (HOT)

Effective communication is essential not only for our professional life, but our personal life as well. This is an interactive seminar focusing on non- verbal communication, active listening, and other barriers to effective communication. Learning Objectives: Learn common styles of communication, identify barriers to effective communication, discuss tips and strategies for listening and responding, understand how to enhance communication skills.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Productive Meetings - 3 hours

Learn to conduct meetings that are efficient and effective. Have each meeting be an exchange of ideas with value adding information for your department. Learn tips on meeting times, openers, closers and how to plan an agenda. Handle personality problems and less than enthusiastic meeting participants with ease. Master tools for follow-ups, summarizing and evaluating your success.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Powerful Presentation Skills - 3 hours

Gain confidence in participating in or leading meetings and learn how to strengthen your presentation style. How to build rapport Dynamic delivery Posture and gestures Movement and energy Your purpose Deliver for your audience How to structure your presentation Design a strong opening

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Workplace Issues

ITS Online Billing Reporting - Online

Click here to launch the ITS Online Billing Reporting online tutorial.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Manual [.pdf]

Position Description Questionnaire - Online

Click here to launch the Position Description Questionnaire online tutorial.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Golf Cart Safety - Online

Click here to launch the Golf Cart Safety online tutorial.

Prerequisites: Basic keyboard and mouse skills and familiarity with the Internet.

Sexual Harassment - 3 hours

This training is designed to help employees understand the University's revised regulation on sexual harassment. It is critical that employees understand what constitutes sexual harassment and what they can do to prevent it. Using straightforward language and real world examples this training will provide a list of specific actions individuals can implement immediately to help them deal with difficult situations in the workplace. All employees, including supervisors, are encouraged to attend. This course is team-taught by Lina Monell and Yara Cull.

Audience: All employees, including OPS.

Prerequisites: None.

Depression in the Workplace - Hour Only Training (HOT)

Mental health is a substantial part of our overall well-being.  If we feel good about who we are, we then in turn can generally expect to interact well with others in our personal as well as our professional lives. The counterpart of mental health is mental illness. Learning Objectives: Definition of depression, facts about depression in the workplace, symptoms of depression and mania, causes of depression, attitudes about depression, tips for coping with depression, evaluation and treatment, resources.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

FAIR in Action- 2 hours

We will view four real life work interactions involving various dimensions of workplace diversity. We'll discuss what is going on above and beneath the surface with the people in each situation and explore effective, workable solutions. The scenarios focus on four powerful skills necessary for positive change: Feedback, Assistance, Inclusion, and Respect. It will improve your ability to relate to the people important to your success - co-workers, managers, customers, and suppliers.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Living and Working in a Diverse World - 3 hours

This interactive, experiential workshop facilitates participants exploring and concretely visualizing the ways in which factors such as race and gender have played a role in their socialization. Through an exercise called Global Beads, participants will come to understand that we are socialized by many factors and that in order to learn more about diversity, a conscious and deliberate attempt must be made to create larger areas of familiarity, comfort, and trust between people of different backgrounds.

Audience: All employees, including OPS.

Prerequisites: None.

Bridging the Generations Gap - 3 hours

Ever wonder why people older or younger than you think the way they do? This workshop will provide fresh insights and practical solutions for understanding generational differences, resolving conflicts, and managing effectively in today's age diverse workplace. It will give you: An understanding of the profiles of the four distinct generations working in the workplace today: the Veterans, the Baby Boomers, Gen Xers, and Gen Y. We will learn about their demographics, the events that shaped their lives and times, predominant traits, work styles, and key messages to keep in mind when recruiting, developing, and motivating these members of your workforce. An appreciation that the people who grew up in each generation have a unique and valid perspective on the world, particularly on the world of work. Behaviors that will help improve your communication with people from another generation. This workshop includes Name That Tune, a fun quick tour of music from each of the generations. This informative, fun session will help you bridge the gap with people you work with.

Audience: All employees, including OPS.

Prerequisites: None.

Self Service Budget Development - 2 hours

This course is designed to replace the former network drive (N:\) budget development process for those who develop, input and review budget data submitted by their department/division during the University's budget period. Participants will learn how to access self service, input budgets, obtain & print reports, download reports to excel for data manipulation, process organizational locks and obtain Non-E&G information during the University's budget cycle. Note: This course is NOT designed to teach individuals how to design an annual budget.

Audience: All employees in charge of department budgets.

Prerequisites: Introductory knowledge of Excel and sound knowledge of the University's budget process.

Manual [.pdf]

Managing a Multi-Generational Workforce - Hour Only Training (HOT)

The American workforce is much more diverse today than ever before in history. One of the aspects of that diversity, among several others, is the age of the workers. More generations interact in the workplace than has ever been the case previously. Workers are living longer, are generally healthier, and some have financial considerations that are keeping them in the workforce much longer. Supervisors and managers are faced with managing these different generations in the workplace – no easy task if one is not familiar with their varying work related preferences and values. Learning Objectives: Review the values and work related preferences of the different generations, identify generational differences that may cause conflicts at work, identify similar values among the generations, discuss strategies to manage some of the top challenges in multi-generational companies.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Mind Your Own Business: Rumors & Confidentiality in the Workplace - Hour Only Training (HOT)

Rumors are flying. Staff at your organization talk about each other and share confidential issues related to other employees. Gossip can spring up in your company or organization for a variety of reasons. The company should care because, gossip decreases productivity and creation, it distracts people from their work, it creates dividers between those who work together, it compromises customer service, and it can cause pain and resentment to people who are the targets. Gossip consumes much more time at work than one thinks.  Learning Objectives: Explore confidentiality issues, how to control the rumor mill, and how to exhibit proper workplace behaviors.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Safety in the Workplace - 1.5 hours

It's on the minds of everyone. From management to skilled labor, both employers and employees alike are concerned with safety in the workplace. We have guidelines that have been set down from OSHA to assist us in our endeavor to keep the workplace safe and minimize the risk that workers face day-in and day-out. And yet, no matter how we strive to keep the work environment safe, accidents happen all too often; no matter how minor or major they are, any accident is one accident too many. Learning Objectives: Understand the direct & indirect costs of lack of safety in the workplace, develop awareness of accident causes, define safety responsibilities, understand risk factors to violence in the workplace, apply good safety practices and implement prevention strategies.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Substance Abuse for Employees - Hour Only Training (HOT)

Drug and alcohol abuse continues to be a pervasive problem impacting both personal and professional lives. This workshop outlines strategies for identifying abuse and how to utilize EAP to address issues and get back on the road to success. Learning Objectives: Understand the definition of substance abuse, understand the impact of abuse in the workplace, understand the pathway to addiction, review the types and most commonly abused drugs, recognize signs & symptoms of abuse.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Understanding Generations at Work - Hour Only Training (HOT)

Today’s workforce is comprised of five major generations – Veterans, Silent, Baby Boomers, Generation X, and Generation Y. Each generation has a unique way of responding to life and to work — from how an employee dresses to their work ethic to respect for authority. Increasingly, generational differences are causing conflict and frustration in many organizations, and may interfere with the way we communicate and how we treat one another. Learning Objectives: Describe characteristics of the five generational groups found in the workplace, identify the different communication styles and approaches to work-life issues, review strategies for improved interaction among the generations, review tips for managers recruiting, orienting, developing and training multiple generations.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Crossing The Line: The Business Impact of Sexual Harassment - 3 hours

This subject is one that arouses strong feelings. Participants will have an opportunity to examine and recognize those feelings, to evaluate situations of alleged harassment, and to take steps to lessen complaints. It will help you: recognize the key elements of sexual harassment; understand the different attitudes about gender that are behind the behavior; assess the impact of sexual harassment on the individual, on productivity, and on the organization; know your responsibilities and take action in the event sexual harassment is directed at you or somebody else. We will include your organization's sexual harassment prevention policy in the handout and review what it means. We will also provide an acknowledgement form for all participants to sign at the conclusion of the workshop. A workshop for managers also includes intervention skills and practice.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

University Travel Training - 3 hours

This course is designed to provide the knowledge and skills necessary to prepare a Travel Authorization Request, Voucher for Reimbursement of Travel Expenses, and to make appropriate travel decisions and arrangements. This hands-on course will cover some of the more frequently experienced travel situations. The goal of the course is to assist the learner in submitting accurately prepared documentation and thus ensuring a prompt reimbursement. This course is scheduled for 3 hours. The initial 2 hours will cover general procedures for Domestic Travel. The final hour will cover Foreign Travel procedures and aids. It is not mandatory to remain for the final hour but taking part is encouraged.

Audience: This course is designed for persons who will prepare and submit documentation for travel related transactions, as well as for those who would like to familiarize themselves with travel policies and procedures.

Prerequisite: None

Working with Diversity: A Peacock in the Land of Penguins - 2.5 hours

This highly interactive workshop is based on a delightful fable, "A Peacock in the Land of Penguins," which brings to life the challenges of "birds of different feathers" trying to work together, and their continuous struggle trying to be themselves in the conformity-minded Land of Penguins. A short video humorously illuminates the importance of understanding and embracing the full range of perspectives that people bring to bear on their work. We'll discuss ways we can leverage diversity as an asset in our life and for our business, and we'll explore what gets in the way when trying to expand our circle of influence and effectiveness.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

The Sandwich Generation - Hour Only Training (HOT)

More and more, working adults are confronted with the challenge of taking care of children and looking after aging parents while trying to find the time and energy to meet career demands and their own personal needs. This course takes a look at the "Sandwich Generation" and how to deal with their intergenerational dilemmas. Learning Objectives: Understand the dynamics of the sandwich generation and how their situation affects the home and the workplace, discuss the most common concerns of the sandwich generation, learn tips and coping strategies for dealing with these challenges, review additional resources for assistance and support.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Recognizing Workplace Harassment - 2 hours

This workshop is designed to help employees understand that harassment can take many forms and that each is a form of discrimination. It is critical that employees understand what constitutes harassment and discrimination and what they can do to prevent them. Using straightforward language and real-world examples this workshop will answer many frequently asked questions and provide a list of specific actions individuals can implement immediately to help them deal with these difficult situations.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Supervisory Courses

Coaching for Improved Performance - 3 hours

This workshop is designed for managers and other supervisory employees who coach employees and conduct performance reviews. The goal of this session is to make participants aware of the important leadership opportunity they have at each step of the performance cycle. This course takes you through the process of writing SMART objectives, developing active listening skills, understanding the skills and behaviors associated with coaching employees, developing skills in giving feedback, and conducting an effective appraisal discussion.

Audience: Anyone with supervisory responsibility.

Prerequisite: None

Creating, Building and Managing Teams - 3 hours

We often find ourselves in situations where the team process it the only way to accomplish a goal. This training focuses on strategies to create an atmosphere conducive to building and managing a team that will produce positive outcomes. Give several illustrations of how a team's potential is greater than the sum of its parts. Describe how Objectives, Diversity, Support and Recognition contribute to team success. Describe insights into the roles and contributions of others on the team. Explain how small successes can empower team members. Describe how empowerment can contribute to meeting department and team goals. Effective ways to deal with team problems.

Audience: Anyone with supervisory responsibility.

Prerequisite: None

Hiring Smart: The Behavioral Interview - 3 hours

Selecting a new team member is a major investment for your organization. What you want in a quality employee selection process is one that validly predicts applicants' job performance, that gives every candidate a fair chance of being selected, and in which the people involved feel the process was worthwhile. In this workshop, participants will learn: what type of information to collect how to conduct a behavioral interview legal considerations in selection They will practice interviewing a candidate using an Interviewer Guide which has been developed for UNF.

Audience: Anyone with supervisory responsibility.

Prerequisite: None

Negotiating Conflict - 3 hours

Organizations today are focused on results and finding better solutions faster. To get our best performance, we must be able to effectively resolve issues, settle differences, and implement solutions on every level. The Thomas- Kilmann Conflict Mode Instrument (TKI) provides individuals with a means of discovering how their conflict styles affect performance. We all use a range of styles in handling conflict that are based on our skills and on the demands of the situation. By understanding and expanding these styles, we can improve the way we accomplish goals individually and within work groups. Participants are introduced to five basic conflict handling modes. They learn how and when each mode is typically most appropriate. We do not advocate any one mode over another. All modes are effective if applied to the appropriate situation and if used in a balanced way. In this workshop you will receive a personalized report showing how you use the five conflict handling modes: competing, avoiding, compromising, collaborating and accommodating. You will also have an opportunity to practice different modes.

Audience: Anyone with supervisory responsibility.

Prerequisite: None

Getting What You Want Through Time Management and the Art of Delegation - 3 hours

Time in any given day is one of the few things that is given to us equally. Yet it feels totally different when we are using time in a way we choose for ourselves than it feels when our time seems to loom out of control. We will explore our attitudes toward time, identify personal procrastination patterns and learn to plan time by setting priorities and developing action plans. Managing has been defined as getting others to do what needs to be done. You will assess your current responsibility delegation skills and learn eight important ingredients of effective delegation. Practicing effective delegation will give you more time to use in a way you choose for yourself.

Audience: Anyone with supervisory responsibility.

Prerequisite: None

Substance Abuse for Supervisors - Hour Only Training (HOT)

Drug and Alcohol abuse continues to be a pervasive problem impacting both personal and professional lives. This workshop outlines strategies to help supervisors identify abuse and utilize EAP to address issues that may be impacting productivity. Learning Objectives: Understand the definition of substance abuse, understand the impact of abuse in the workplace, understand the pathway to addiction, review the types and most commonly abused drugs, recognize signs & symptoms of abuse, know how to conduct early interventions.

Audience: Anyone with supervisory responsibility.

Prerequisite: None

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Excellent Service Courses

Excellent Customer Service - 3 hours

Learn new specific tips and ideas to make you a UNF Service Professional. This session is designed to help you provide students, faculty, staff and the public information in a professional manner, build on your current skills and go to the next service level. You will learn to develop a customer profile for internal and external customers and respond to their needs in a timely and dependable fashion; communicate effectively, maximizing your listening skills and developing power phrases to increase your productivity; and provide accurate and timely resolution of customer issues and inquiries. You will additionally acquire tips on handling different personalities in person and on the phone; analyzing recurring issues for constant improvement and helping the public understand we provide quality service. No one like you; No place like this.

Audience: All front-line and support personnel, including OPS.

Prerequisite: None

Dealing with Difficult Behaviors - 3 hours

Learn techniques to turn around difficult behaviors in all types of situations. Increase your productivity with proven strategies for success. Every work environment has its difficult issues and these issues, if not turned around, could easily become nightmares. First, we discuss how differences in makeup and personality require different responses and coaching techniques. We will identify your current work relationships and customer challenges, and we will analyze some of the underlying causes that make people difficult. Some of these causes include: people not understanding procedures and responsibilities, their fear of negative consequences, their different ages, and backgrounds. We will identify the cast of difficult customers and team members and master the tools and techniques for successful interaction.

Audience: All front-line and support personnel, including OPS.

Prerequisite: None

Catching Energy and Releasing Potential - 3 hours

What does it take to stay motivated? Learn techniques and jump start your engine to reach your next plateau! Discover creative ways to stay focused, energized and motivated that will work for you. Strive to reach new career and personal heights that make you feel more capable and focused. View the characters in FISH and learn from their positive and creative experiences. Catch your own energy and release your professional and personal potential. Gain ways to play at work to maximize your productivity and creativity. Choose your attitude to make each day full and important. Be there for all of the people you serve: students, faculty, staff, alumni, the public, and other constituents. Make their day; master the tricks to serve your customers in a positive, professional and knowledgeable manner.

Audience: All front-line and support personnel, including OPS.

Prerequisite: None

Beyond Hello: Telephone Customer Service Skills - Hour Only Training (HOT)

If your organization's telephone presence is less than top-notch, people will likely judge your employees as rude, uncaring, unprofessional, and uninterested in their business. Do the people who answer your phone appear empathetic? Friendly? In control? Do they listen well? Do they understand what makes the person on the other end of the telephone tick? Learning Objectives: Learn basics of customer service, how to project a polished phone image, learn phrases that say "professional, warm, and ready to help,"  how to screen calls, how to take accurate and effective messages; and questioning techniques that get to the root of customer concerns.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Dealing with Difficult People - Hour Only Training (HOT)

Everyone is irritable or indecisive at times. But some people are so difficult that they make others’ lives and work a strain. This workshop helps participants recognize common personality types, and helps develop coping skills for dealing with each type without trying to change the person. Learning Objectives: Understand the various types of difficult behavior, learn coping strategies for each type of behavior, learn basic steps for effective coping.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

Quality Customer Service - Hour Only Training (HOT)

Quality customer service goes hand in hand with professionalism.  Keeping clients happy is more than just good policy.  It’s the key to winning customer loyalty.  But there’s a big difference between giving clients “standard treatment” and giving them the “royal treatment”. This seminar discusses important ways of providing ROYAL customer service. Learning Objectives: Understand the cost involved in poor customer service, understand challenges and roadblocks that inhibit quality service, develop skills to provide royal customer service.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Team Building Courses

The Five Functions of a Team Part I - 4 hours

This session is designed to help departments achieve synergy and become a more effective team. Participants will complete the DISC assessment; understand their behavior style and its effects on the team. Team members will rate the trust level of the team; identify the reasons behind this rating; and determine actions that can improve the level of trust among members.

Audience: These sessions are open to all departments. Chairs and directors interested in having their department participate in these sessions may call ext. 1707.

Prerequisite: None

The Five Functions of a Team Part II - 4 hours

Teamwork remains the ultimate competitive advantage in any organization. This session will introduce participants to the five functions of a team: building trust, mastering conflict, achieving commitment, embracing accountability, and focusing on results. Participants will be given tools to help them contribute to these functions.

Audience: These sessions are open to all departments. Chairs and directors interested in having their department participate in these sessions may call ext. 1707.

Prerequisite: None

Building An Effective Team - Hour Only Training (HOT)

Team Building has been recognized by many companies as an important factor in providing a quality service and remaining competitive. Yet the term 'team building' can sometimes seem rather nebulous; people often know that they need it, but aren't quite sure what it is. This seminar discusses successful team building, which creates effective, focused work teams. Learning Objectives: Learn the definition of team, characteristics of a good team, stages and dynamics of team building, 12 C’s of effective teams and reinforcing team efforts.

Audience: A&P, Faculty, USPS, OPS, Student OPS

Prerequisite: None

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Work/Life Balance Courses

Anger Management - Hour Only Training (HOT)

Anger is a completely normal, usually healthy, human emotion. But when it gets out of control and turns destructive, it can lead to problems at work, in personal relationships, at home and in the overall quality of life. This course outlines strategies for managing this unpredictable and powerful emotion called anger. Learning Objectives: Understand what anger is, recognize the causes and effects of anger, learn tips and coping strategies for dealing with anger, learn the rules for fighting fair.

Audience: A&P, Faculty, USPS,