Below is a library of all courses currently offered by CPDT. Please note: Not every course is offered each semester. Click here for the current course schedule.

If you have a training need that is not filled by the current course schedule, please refer to SkillSoft Online Learning to search an extensive catalog of online technical and soft skills courses. You can also email training@unf.edu to request that CPDT customize training for you or your department.

Courses are grouped into the following categories:

• Desktop Productivity Courses
• Banner Courses
• Change Management
• Communication
• Supervisory
• Workplace Issues
• Excellent Service
• Team Building
• Work/Life Balance

The below catalog links will direct you to a detailed summary of each course. Courses are marked as either:

	Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.
	Online Training	Online classes can be viewed online at any time from any place with an Internet connection.
	Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

Desktop Productivity Courses

Find Course By Category	Find Course Alphabetically
Spreadsheets Excel 2003 Level 1 Beginning Excel 2003 Level 2 Intermediate Excel 2003 Level 3 Advanced Excel 2007 Level 1 Beginning Excel 2007 Level 2 Intermediate Excel 2007 Level 3 Advanced What's New in Excel 2007 (HOT Session) What's New in Windows Vista and Office 2007 (Online)	Access 2003 Level 1 Beginning Access 2003 Level 2 Intermediate Access 2003 Level 3 Advanced Access 2007 Level 1 Beginning Access 2007 Level 2 Intermediate Access 2007 Level 3 Advanced Adobe Acrobat Basics Adobe Acrobat Collaboration Adobe Acrobat Forms Creating and Managing Online Surveys - Level 1 Creating and Managing Online Surveys - Level 2 E-mail Best Practices Online Excel 2003 Level 1 Beginning Excel 2003 Level 2 Intermediate Excel 2003 Level 3 Advanced Excel 2007 Level 1 Beginning Excel 2007 Level 2 Intermediate Excel 2007 Level 3 Advanced Managing Calendars with Outlook 2007 Photoshop Level 1 Beginning Photoshop Level 2 Intermediate Photoshop Level 3 Advanced PowerPoint 2007 Level 1 Beginning PowerPoint 2007 Level 2 Intermediate PowerPoint 2007 Level 3 Advanced What's New in Access 2007 (HOT Session) What's New in Excel 2007 (HOT Session) What's New in Outlook 2007 (HOT Session) What's New in Windows Vista (HOT Session) What's New in Word 2007 (HOT Session) What's New in Windows Vista and Office 2007 (Online)
Database Management Access 2003 Level 1 Beginning Access 2003 Level 2 Intermediate Access 2003 Level 3 Advanced Access 2007 Level 1 Beginning Access 2007 Level 2 Intermediate Access 2007 Level 3 Advanced What's New in Access 2007 (HOT Session) What's New in Windows Vista and Office 2007 (Online)
Graphics, Presentations, and Word Processing Photoshop Level 1 Beginning Photoshop Level 2 Intermediate Photoshop Level 3 Advanced PowerPoint 2007 Level 1 Beginning PowerPoint 2007 Level 2 Intermediate PowerPoint 2007 Level 3 Advanced What's New in Word 2007 What's New in Windows Vista and Office 2007 (Online)
Adobe Acrobat Adobe Acrobat Basics Adobe Acrobat Collaboration Adobe Acrobat Forms
E-mail E-mail Best Practices (Online) Managing Calendars with Outlook 2007 What's New in Outlook 2007 (HOT Session) What's New in Windows Vista and Office 2007 (Online)
Online Surveys Creating and Managing Online Surveys - Level 1 Creating and Managing Online Surveys - Level 2
Operating Systems What's New in Windows Vista (HOT Session) What's New in Windows Vista and Office 2007 (Online)

Banner Courses

Find Course By Category		Find Course Alphabetically
Banner Navigation Basic Internet Native Banner Navigation Basic Internet Native Banner Navigation (Online)		Basic Internet Native Banner Navigation Basic Internet Native Banner Navigation (Online) Creating a Requisition Direct Pay & Electronic Invoice Approval Employee Self Service Part 1 Employee Self Service Part 2 Employee Self Service for Supervisors/Approvers (Online) Finance Self Service Pcard Banner Polices & Procedures Training (Online) P-Card Banner Training
Banner Finance Creating a Requisition Direct Pay & Electronic Invoice Approval Pcard Banner Polices & Procedures Training (Online) PCard Banner Training
Banner Self Service Employee Self Service Part 1 (Online) Employee Self Service Part 2 (Online) Employee Self Service for Supervisors/Approvers (Online) Finance Self Service

Change Management Courses

		Find Course Alphabetically
Change Management Overview Psychological Type and Change: Understanding Differences Thriving Amidst Change		Change Management Overview Psychological Type and Change: Understanding Differences Thriving Amidst Change

Communication Courses

		Find Course Alphabetically
Communicating Non-Defensively Telephone Best Practices (Online) Becoming More Assertive Building Effective Communication Conflict Resolution Communication Essentials Powerful Presentation Skills Effective Business Writing Effective Workplace Communication Mastering Creative Problem Solving Techniques Facilitating Effective Meetings Effectively Communicating with Diverse Populations Powerful Presentations: Public Speaking that Connects		Becoming More Assertive Building Effective Communication Communicating Non-Defensively Communication Essentials Conflict Resolution Effective Business Writing Effective Workplace Communication Effectively Communicating with Diverse Populations Facilitating Effective Meetings Mastering Creative Problem Solving Techniques Powerful Presentation Skills Powerful Presentations: Public Speaking that Connects Telephone Best Practices (Online)

Supervisory Courses

		Find Course Alphabetically
Hiring Smart: The Behavioral Interview Coaching for Improved Performance Negotiating Conflict Getting What You Want Through Time Management and the Art of Delegation Creating, Building and Managing Teams Substance Abuse for Supervisors Performance Management Introduction to Supervision Keys to Supervision - Beyond the Basics Leadership Based on Good to Great Leadership at the Movies Management Matters Leading a Multi-Generational Team		Coaching for Improved Performance Creating, Building and Managing Teams Getting What You Want Through Time Management and the Art of Delegation Hiring Smart: The Behavioral Interview Introduction to Supervision Keys to Supervision - Beyond the Basics Leadership at the Movies Leadership Based on Good to Great Leading a Multi-Generational Team Management Matters Negotiating Conflict Performance Management Substance Abuse for Supervisors

Workplace Issues Courses

		Find Course Alphabetically
Golf Cart Safety (Online) ITS Online Billing Reporting (Online) Position Description Questionnaire (Online) Self Service Budget Development Bridging the Generations Gap Managing a Multi-Generational Workforce Mind Your Own Business: Rumors and Confidentiality in the Workplace Safety in the Workplace Substance Abuse for Employees Understanding Generations at Work Crossing The Line: The Business Impact of Sexual Harassment Depression in the Workplace Feedback, Assistance, Inclusion, and Respect (FAIR) in Action Working with Diversity: A Peacock in the Land of Penguins The Sandwich Generation Recognizing Workplace Harassment TRUST - The One Thing That Changes Everything Crisis Management Training Building Supervisor Program (Online) University Domestic Travel Training University International Travel Training		Bridging the Generations Gap Building Supervisor Program (Online) Crisis Management Training Crossing The Line: The Business Impact of Sexual Harassment Depression in the Workplace Feedback, Assistance, Inclusion, and Respect (FAIR) in Action Golf Cart Safety (Online) ITS Online Billing Reporting (Online) Managing a Multi-Generational Workforce Mind Your Own Business: Rumors and Confidentiality in the Workplace Position Description Questionnaire Recognizing Workplace Harassment Safety in the Workplace Self Service Budget Development Substance Abuse for Employees The Sandwich Generation TRUST - The One Thing That Changes Everything Understanding Generations at Work University Domestic Travel Training University International Travel Training Working with Diversity: A Peacock in the Land of Penguins

Excellent Service Courses

		Find Course Alphabetically
Excellent Customer Service Beyond Hello: Telephone Customer Service Skills Dealing with Difficult Behaviors Quality Customer Service Satisfaction Guaranteed: Delivering High-Caliber Customer Service Self Esteem and Top Performance Customer Service Fundamentals Advanced Customer Service Providing Exceptional Service to Angry or Difficult Customers		Advanced Customer Service Beyond Hello: Telephone Customer Service Skills Customer Service Fundamentals Dealing with Difficult Behaviors Excellent Customer Service Providing Exceptional Service to Angry or Difficult Customers Quality Customer Service Satisfaction Guaranteed: Delivering High-Caliber Customer Service Self Esteem and Top Performance

Team Building Courses

		Find Course Alphabetically
The Five Functions of a Team Part I The Five Functions of a Team Part II Building an Effective Team		Building an Effective Team The Five Functions of a Team Part I The Five Functions of a Team Part II

Work/Life Balance Courses

		Find Course Alphabetically
Anger Management Balancing Home and Career Building Positive Self-Esteem Caring for the Caregiver Coping with the Storms Of Life Creating Healthy Lifestyles Dual Career Couples Effective Parenting Techniques Financial Fitness: Controlling Your Debt Preventing Medical Errors: Improving Your Healthcare Reducing Holiday Stress Stress Management Stress Relaxation Techniques The Value of Exercise Time Management Understanding Domestic Violence Income Tax Smarts: 10 Most Missed Deductions Balancing Personal and Professional Life Getting Organized Goal Setting and Success		Anger Management Balancing Home and Career Balancing Personal and Professional Life Building Positive Self-Esteem Caring for the Caregiver Coping with the Storms of Life Creating Healthy Lifestyles Dual Career Couples Effective Parenting Techniques Financial Fitness: Controlling Your Debt Getting Organized Goal Setting and Success Income Tax Smarts: 10 Most Missed Deductions Preventing Medical Errors: Improving Your Healthcare Reducing Holiday Stress Stress Management Stress Relaxation Techniques The Value of Exercise Time Management Understanding Domestic Violence