HELPFUL RESOURCES >WEBSURVEYOR>FAQ>

The University has launched a new online survey software platform called Enterprise Feedback Management Community which will eventually replace WebSurveyor. Please use this tool for new web surveys. See the ITS webpage for more information on Enterprise Feedback Management Community.

WebSurveyor is a web application used to create web-based surveys and collect results to view and analyze. With WebSurveyor, faculty are able to create basic reports on the collected data or download the data to a file that is compatible with Excel, SPSS, and most other data analysis and management tools. WebSurveyor also has tools to assist with delivering and managing email survey invitations.

Log in to WebSurveyor

• 7 Things to Know Before Creating a Survey
• General
• Accounts
• Survey Creation
• Survey Delivery
• Data Analysis & Download

7 Things to Know Before Creating a Survey

WebSurveyor does not accept my updates when I make a change. Why?
How do I change the default row colors for new matrix questions?
What is the Question Library, and how is it used?
What is the Response Library, and how is it used?
What is the Analysis version of a question response?
What is the Export version of a question response?
How do I ensure all my surveys are accessible through SSL?

General

Who do I contact if I have questions about WebSurveyor
Is there a manual for WebSurveyor?
Is it possible to give a copy of a survey to someone else for use in WebSurveyor?
How do I share a survey?
What gets shared when I share a survey?
Someone shared a survey with me. How can I publish my own copy?
How is my survey data stored on UNF computers?
Are survey responses anonymous?
How do I ensure all my surveys are accessible through SSL?
How do I make a survey unavailable once I am finished collecting data?

Accounts

Who do I contact to request a WebSurveyor account?
What is the web address for WebSurveyor?
How do I change my password?

Survey Creation

WebSurveyor does not accept my updates when I make a change. Why?
How do I copy a survey?
How can I skip the default response page?
How do I make all of the response title columns the same width in a matrix question?
What is the Analysis version of a question response?
What is the Export version of a question response?
How do I change the Analysis version of a question response?
How do I add an image to a question?
How do I change the default row colors for new matrix questions?
How do I change the row colors for a specific matrix question?
How do I backup my survey?
What is the My Images section?
Where can I find UNF logos to use in my survey?
How do I add an image to the survey header?
An image is no longer displaying, it’s been replaced by a red X?

Survey Delivery

What are mailing lists?
What is a campaign?
How do I create a campaign?
How do I track the progress of a campaign?
How do I send a survey out via Outlook email?
My respondents are reporting problems submitting the survey. What would cause that?
What can I do to help prevent respondents from timing out in a survey?

Data Analysis & Download

How do I back up my survey results?
When I export the data it does not open correctly in Excel. How do I export it for Excel?
WebSurveyor tells me that I have collected more results than I am seeing when I analyze or export. How do I get all of the results?
Why do the image graphs look squished?
Is it possible to chart only the top responses to a question?
I’ve updated my results, but when I download the responses I’m still not getting all of them. Why?
Is it possible to change the type of graph used for a question in a report?
Can I get question response data into Excel without Exporting the results?