When I attempt to upload or download a file in Bb, I'm unsuccessful. What could be the problem?
Blackboard offers a number of ways to share files with others, including placing (uploading) and retrieving (downloading) documents in the Content areas, the Digital Dropbox, the Group File Exchange, and attaching files to Email and Discussion Board Postings. In all cases, a copy of the original file is uploaded onto the Blackboard server itself. Any problem with uploading a file (and later attempting to download it by clicking on the file name) is more than likely related to one of these two issues:
Blackboard must store the file in a way that it can later reference. Using spaces or strange characters in a filename can cause Blackboard to be unable to retrieve it correctly. We recommend that you use only alphanumeric characters to name a file, plus the "hyphen" (-) and "underscore" (_) characters, and avoid spaces.
The Blackboard server uses anti-virus (AV) software to detect and prevent virus-infected files from being placed on it. If you attempt to upload a virus-infected file, the AV software will attempt to disinfect it before allowing Blackboard to store it. However, if the AV software is unable to remove the virus, it will delete the file without giving you any notice. We encourage all users to install anti-virus software on their computers and keep it up to date to reduce or eliminate the dissemination of viruses.
