1 UNF Dr, J.J. Daniel Hall
Building 1, Room 1301Jacksonville, FL 32224Phone: (904) 620-1707Fax: (904) 620-1711E-mail: firstname.lastname@example.org
Customer Service. We’ve all been through this type of training in the past. The customer is always right, smile into the phone, show concern for the customer’s situation, etc. While this is the standard in the retail environment, the world of higher education is different and may require a fresher approach. In this session, we will look at the concept of customer service in a new light – the customer experience. We will discuss how the customer experience directly impacts five areas within the University environment and how to best manage the experience to achieve a positive outcome.
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