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     CPDT Course Catalog

 



  


 

Types of courses
 

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  
         
 

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
         
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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icon Instructor Redefining the Customer Experience
1.5 Hours
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Customer Service.  We’ve all been through this type of training in the past.  The customer is always right, smile into the phone, show concern for the customer’s situation, etc.  While this is the standard in the retail environment, the world of higher education is different and may require a fresher approach.  In this session, we will look at the concept of customer service in a new light – the customer experience.  We will discuss how the customer experience directly impacts five areas within the University environment and how to best manage the experience to achieve a positive outcome.

 

Audience: This session is open to all UNF staff and faculty who deal directly with students or colleagues on a daily basis and for supervisory staff who manage processes that impact customers.

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