Course Catalog

     CPDT Course Catalog




Types of courses

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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icon Instructor Quality Customer Service
1.5 Hours
Quality customer service goes hand in hand with professionalism.  Keeping clients happy is more than just good policy.  It’s the key to winning customer loyalty.  But there’s a big difference between giving clients “standard treatment” and giving them the “royal treatment”. This seminar discusses important ways of providing ROYAL customer service.

Learning Objectives: Understand the cost involved in poor customer service, understand challenges and roadblocks that inhibit quality service, develop skills to provide royal customer service.
Audience: A&P, Faculty, USPS, OPS, Student OPS

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