Superior customer service is the result of effective service leadership, and is critical in today’s competitive environment. This seminar is designed to show managers and supervisors how to manage world-class service delivery in their organizations.
Learn How-to:
- Surpass your customers’ needs and expectations
- Attract and retain people committed to service excellence
- Create and sustain customer loyalty
- Craft the service standards needed to ensure consistency
- Keep your employees at the top of their game by recognizing, rewarding and celebrating success
- Make your own plan of action
You Will Benefit By:
- Relating service quality to business objectives
- Learning techniques for listening to your customer
- Managing your service delivery systems
- Understanding why service recovery is important
- Developing key concepts for solving the people puzzle including principles for picking strong service employees
- Understanding how to be a service leader who mentors others
Who Should Attend:
First and second level managers, front-line supervisors, department, team and task force leaders, HR managers and all those who want to improve the quality of service their organization provides to external and internal customers.
