Course Catalog

     CPDT Course Catalog




Types of courses

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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icon Instructor Dealing with Difficult Behaviors
1.5 Hours
Learn techniques to turn around difficult behaviors in all types of situations. Increase your productivity with proven strategies for success. Every work environment has its difficult issues and these issues, if not turned around, could easily become nightmares.

First, we discuss how differences in makeup and personality require different responses and coaching techniques. We will identify your current work relationships and customer challenges, and we will analyze some of the underlying causes that make people difficult. Some of these causes include: people not understanding procedures and responsibilities, their fear of negative consequences, their different ages, and backgrounds. We will identify the cast of difficult customers and team members and master the tools and techniques for successful interaction.
Audience: A&P, Faculty, USPS, OPS, Student OPS

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