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Types of courses
 

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  
         
 

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
         
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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Resolving Conflict through Positive Communication
3 Hours
Register
Conflict is a normal part of interpersonal and organizational relationships in the workplace - we all experience it. Regardless of whether the conflict is peer-to-peer or between a supervisor and subordinate, the most effective way to resolve the conflict is through positive communication. In this seminar, you will gain the knowledge and skills you need to resolve conflict in order to have more impactful, fulfilling workplace relationships. The result is a resolution that comes about in a courteous and constructive conversation that builds mutual respect.
Audience: A&P, Faculty, USPS, OPS, Student OPS

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