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     CPDT Course Catalog

 



  


 

Types of courses
 

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  
         
 

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
         
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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icon Instructor Effective Workplace Communication
3 Hours
Register

Studies indicate that, even among professional communicators, many conversations and emails are necessary to avoid and/or correct miscommunications. This workshop provides participants with tools to minimize the time we spend in ineffective conversations, emails and reports.

Attendees will learn to:

  • Identify our basic communication styles and those of colleagues and customers
  • Recognize the perceptions and filters we use that cloud or bias communication
  • Prevent emotions from causing lapses in professional interactions
  • Understand the importance in active listening techniques in conversation
  • Respond assertively without retreating into passivity or escalating conflict
Audience: A&P, Faculty, USPS, OPS, Student OPS

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