Course Catalog

     CPDT Course Catalog




Types of courses

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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icon Instructor Dealing with Difficult People
1 Hour

Difficulty or conflict is a reality at work and at home. The key is having the ability to handle it in a manner that does not detract your attention from more important issues. 


Learning Objectives: Understand diversity of people and their behavior, learn how out perception impacts dealing with a difficult person, learn some tips and techniques for dealing with people who are difficult or different.

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