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     CPDT Course Catalog

 



  


 

Types of courses
 

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  
         
 

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
         
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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Communicating Up, Down, and Across the Organization
3 Hours
Register

Effective communication skills are critical for gaining recognition in the workplace, building strong work relationships, and achieving a high level of success.  This session will provide you with practical strategies that can be adapted to a variety of situations in the workplace to inform and influence others.

Learn How-to: 

  • Gain recognition by showing managerial effectiveness, leadership, and creativity
  •  Create new organizational opportunities
  •  Break down the barriers between team cooperation and organizational effectiveness
  •  Reduce frustration by building cooperation between groups
  •  Enhance productivity by gaining support and commitment
  •  Build productive workplace relationships

You Will Benefit By: 

  • Acquiring confidence, self-esteem, and self-concept to project a positive external image
  •  Creating messages that address listeners’ needs, wants, and priorities
  •  Using listening skills to create high impact messages
  •  Communicating ideas in terms listeners care about
  •  Adapting messages to others’ communication and learning styles
  •  Shaping others’ responses using direct and indirect messages

Who Should Attend:
Those who want to build the communication skills that encourage dialogue throughout the organization and among different departments and levels.

Audience: A&P, Faculty, USPS, OPS, Student OPS

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