Resources of the Student Ombudsman's Office
Your responsibilities are not to diagnose or provide therapy; it is the development of a compassionate and forthright conversation that ultimately helps a student in trouble find understanding, support, and the proper therapeutic resources.
about the Student Ombudsman Office:
Student Ombudsman helps students make their academic career at UNF successful.
The Ombudsman provides UNF students with a safe, confidential space to bring
questions and concerns about University rules, policies, or procedures, and
provides advice to students to help them develop strong and effective working
relationships with faculty and staff at the University. The Ombudsman assists
students by considering all sides of an issue in an impartial and objective
way, and then advises on how to respond to the issues presented.
Student Ombudsman is here to help any student in need, but is not the same as a
student advocate. The only thing the Ombudsman advocates for is fairness. The
Ombudsman can help students decide what to do in resolving their problems and
give advice, but cannot guarantee that everything will work out to their
satisfaction. Sometimes the role the Ombudsman plays is educational, making
sure that students understand the policies and procedures so that they can
avoid similar issues in the future.
Finally, the Ombudsman does not have decision-making authority and
cannot tell any staff, administrator or faculty member what to do.
concerns the Ombudsman helps students address:
faculty members regarding student absences for medical illness or other emergency
concerns as a result of medical illness
concerns that have resulted from a student experiencing an unforeseen extenuating circumstance (death in the
family, loss of employment, call to military, auto accident, etc.)
conflicts with instructors, staff, processes or departments
issues and conflicts
affecting enrollment and academic success
else of a non-legal nature
a student to the Student Ombudsman, give the student the Ombudsman’ email,
phone number and location. The Ombudsman
does take walk-ins, makes appointments, and can even address some matters over
the phone. The Ombudsman is located in
the Dean of Students Office in Building 2, Suite 1011. Phone (904) 620-1491.