Online Survey Tool – Qualtrics Research Suite

On October 15, 2012, the University adopted Qualtrics Research Suite as the online survey platform. All UNF faculty and staff have access to Qualtrics. Accounts are created automatically and do not need to be requested.

Logging in to Qualtrics

Logging in to Qualtrics is done through the Online Survey Tool - Qualtrics link located in the Quick links channel of the Home tab in myWings. The first time faculty and staff log in their account is created automatically. Detailed directions for logging in to Qualtrics and migrating non-UNF Qualtrics into the UNF brand are located here.

Requesting Student Accounts

Students accounts for Qualtrics created by the Institutional Review Board. Please use this form  to request an account. Your request will be processed within three business days.

Support and Training

Workshops

Three Qualtrics workshops are available on campus: 

  1. Creating and Managing Online Surveys Level 1: This workshop is intended for people who have never used an online survey tool. This class introduces the basic functions of Qualtrics. Participants learn how to create, edit, format, publish, and share surveys. 
  2. Creating and Managing Online Surveys Level 2: This workshop is intended for people who are familiar with Qualtrics. Participants learn how to use the library feature to save surveys and questions for reuse and about survey distribution methods, including customized email links, panels, and inclusion in social media sites. These methods provide more efficient communication to the survey participants. Participants learn how to modify the available reports and export survey results into PowerPoint and MS Word. Creating and Managing Online Surveys, Level 1 is prerequisite to this class.
  3. Qualtrics Reporting Tools:  In this hands-on workshop, participants will learn how to use Qualtrics’ new report tool to create, edit, and publish or export reports. Prerequisites: Qualtrics Creating and Managing Online Surveys Levels 1 and 2

    Materials

Multiple sessions of each workshop will be delivered each semester. You can register for the workshops on the CPDT registration page.

Online Help

Qualtrics has good online documentation located in the Qualtrics University website. People new to Qualtrics who are unable to attend the workshops are encouraged to complete the online Learn Qualtrics in 5 Steps program. It will teach you everything you need to create and deliver surveys in under three hours.

Individual Consultations, Phone, and Email Suppport

Qualtrics:
Qualtrics provides free phone and email support to all UNF account holders.
Phone: 1-800-340-9194
Email: support@qualtrics.com

 

For more information about how Qualtrics collects, retains, and secures survey responses, please see their security page: 

  Qualtrics Security Statement


ITS Help Desk:
The Help Desk provides phone and email support for Qualtrics
Phone: 620-4357
Email: helpdesk@unf.edu

 

CIRT:
CIRT provides phone and email support for Qualtrics. CIRT also provides face-to-face support. To schedule an individual consultation, please call or email. 
Phone:620-3927
Email: cirtlab@unf.edu

 

For consultation on Survey Methodology 
Contact Dr. Judy Miller
Phone 620-2765
Email: j.miller@unf.edu

 

For consultation on Institutional Survey Delivery 
Contact Dr. Fen Yu
Phone 620-2014
Email: fen.yu@unf.edu