Yet 60% of all managers indicate they did not receive any training when they assumed their first manager role. How ready are your star performers when they are promoted into a new manager role?

New MANAGER ESSENTIALS CERTIFICATE

 

            

CONTENT STRUCTURE

During the customizable New Manager Essentials Program, each participant will learn the best practices in developing and executing the three necessary skills of every effective manager: 

  • Managing Self
  • Managing Other Individuals
  • Managing Teams
 
NME-graphic

PROGRAM BENEFITS

  • Improved success rates for first-time managers
  • Improved team productivity
  • First-time managers are better prepared for this challenging transition
  • Participants have the opportunity to learn and practice the essential skills
  • New managers are more centered on and supportive of their team right from the start
 

NEW MANGERS FAIL WHEN:

  • They don’t establish goals and metrics
  • They don’t define and communicate expectations
  • They don’t give honest or effective feedback
  • They don’t move from “doing” to “doing through others”
 

* To optimize the learning experience of each participant, suggested enrollment is capped at 30 participants for each class at one time.

PROGRAM MODULES

 

magnifying-glassManaging Self

 

NumberMODULE 1

Transitioning to Your Role as a Manager and a Leader
  • Understand your purpose, role and responsibilities as a manager
  • Learn to transition from individual contributor to manager
  • Inspire and Motivate the Team (4motive model)
  • Learn what employees need from their manager (DART model)
  • Plan, prioritize and allocate work to employees
  • Avoid crisis or reactive management
  • Conduct effective and productive staff meetings
 

NumberMODULE 2

Enhancing Your Emotional Intelligence & Conflict Resolution
  • Understand emotional intelligence
  • Apply emotional intelligence behaviorally
  • Complete EQi 2.0 instrument with interpretation
  • Conflict vs. Confrontation
  • Learn conflict resolution styles, strategies and outcomes
  • Understand conflict resolution process
 

magnifying-glassMANAGING OTHERS

 

NumberMODULE 3

Energizing Workplace Performance & Engagement
  • Prioritize core responsibilities
  • Define success measures
  • Set goals using the SMART model
  • Provide effective feedback
  • Address difficult personalities & performance issues
  • Hold crucial conversations
 

magnifying-glassMANAGING TEAMS

 

NumberMODULE 4

Building High Performing Teams (including Situational Leadership)
  • Establish team goals
  • Understand team development
  • Increase individual accountability and interdependency
  •  – Forming
     – Storming
     – Norming
     – Performing
  • Understand the different leadership styles and appropriate use of each
  • Apply the most appropriate management style for the situation
  •  – Coaching
     – Directing
     – Delegating
     – Supporting
 

NumberMODULE 5

Communicating with Clarity and Impact
    Understand the Four Basic Principles:
  • Use engaging language
  • Use power of questions
  • Use active listening
  • Use non-verbal communications
  •  – Focus on behavior over personality
     – Control the conversation
     – Delivering difficult information responsibly