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Yet 60% of all managers indicate they did not receive any training when they assumed their first manager role. How ready are your star performers when they are promoted into a new manager role?

NEW MANAGER ESSENTIALS CERTIFICATE

CONTENT STRUCTURE

During the customizable New Manager Essentials Program, each participant will learn the best practices in developing and executing the three necessary skills of every effective manager:

  • Managing Self
  • Managing Other Individuals
  • Managing Teams
 
 
NME-graphic

PROGRAM BENEFITS

 

NEW MANGERS FAIL WHEN:

  • They don’t establish goals and metrics
  • They don’t define and communicate expectations
  • They don’t give honest or effective feedback
  • They don’t move from “doing” to “doing through others”
 

* To optimize the learning experience of each participant, suggested enrollment is capped at 30 participants for each class at one time.

PROGRAM MODULES

 
magnifying-glassManaging Self
 
OneMODULE 1
Transitioning to Your Role as a Manager and a Leader
  • Understand your purpose, role and responsibilities as a manager
  • Learn to transition from individual contributor to manager
  • Inspire and Motivate the Team (4motive model)
  • Learn what employees need from their manager (DART model)
  • Plan, prioritize and allocate work to employees
  • Avoid crisis or reactive management
  • Conduct effective and productive staff meetings
 
TwoMODULE 2
Enhancing Your Emotional Intelligence
& Conflict Resolution
  • Understand emotional intelligence
  • Apply emotional intelligence behaviorally
  • Complete EQi 2.0 instrument with interpretation
  • Conflict vs. Confrontation
  • Learn conflict resolution styles, strategies and outcomes
  • Understand conflict resolution process
 
magnifying-glassMANAGING OTHERS
 
ThreeMODULE 3
Energizing Workplace Performance & Engagement
  • Prioritize core responsibilities
  • Define success measures
  • Set goals using the SMART model
  • Provide effective feedback
  • Address difficult personalities & performance issues
  • Hold crucial conversations
 
ManageMANAGING TEAMS
 
NumberMODULE 4
Building High Performing Teams
(including Situational Leadership)
  • Establish team goals
  • Understand team development
  • Increase individual accountability and interdependency
  •  – Forming
     – Storming
     – Norming
     – Performing
  • Understand the different leadership styles and appropriate use of each
  • Apply the most appropriate management style for the situation
  •  – Coaching
     – Directing
     – Delegating
     – Supporting
 
NumberMODULE 5
Communicating with Clarity and Impact
    Understand the Four Basic Principles:
  • Use engaging language
  • Use power of questions
  • Use active listening
  • Use non-verbal communications
  •  – Focus on behavior over personality
     – Control the conversation
     – Delivering difficult information responsibly