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Have you made clarity a priority in your organization?

Communicating with Clarity and Impact

This high-energy one day program is designed to focus on the foundational communication skills: listening, asking insightful questions, and recognizing the power of non-verbal communication. You will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will learn how to combine voice tone and body language with language that engages others. Using a four-point communications model, you will be able to communicate their messages more clearly, confidently and effectively.

OBJECTIVES

    By the end of this training course, you will be able to:
  • Communicate clearly, confidently and assertively.
  • Engage better with others by listening more effectively and asking insightful questions.
  • Use techniques to build better rapport with others.
  • Combine tone of voice and body language with the right language to communicate the intended message more clearly.
  • Use four principles to communicate with impact.
 
 
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CONTENT STRUCTURE

  • Self-discovery and critique
  • Group exploration and facilitator led discussions
  • Game based learning
  • Practical exercises
  • Best practice theory exploration
 

WHO SHOULD ATTEND

  • Business professionals who wish to polish their communication skills
 

PROGRAM MODULES

 
communication Module 1
OneHow Well Do You Communicate?
  • How well do you communicate?
  • What makes a great communicator?
  • Four basic principles of communication
 
words Module 2
TwoUse Engaging Language
  • Focus on behavior, not personality
  • Be specific
  • “I” messages and owning your language
 
questioning MODULE 3
ThreeUse the Power of Questions
  • Controlling a conversation
  • Different types of questions
  • The questioning funnel
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actively hear MODULE 4
FourUse Active Listening
  • Evaluate your listening skills
  • Listening and empathy
  • Active listening
  • How to listen better
 
nonverbal MODULE 5
Five Non-Verbal Communication & Build Rapport
  • Importance of rapport
  • Matching non-verbal communication
  • Importance of body language
 
review Module 6
Six Competitive Review Game