Areas of Expertise
Ms. Kristen G. Wende area of interest are Health Administration and Information Technology.
Education
University of North Florida - 2007
Jacksonville, Florida
Master of Health Administration
University of North Florida - 1993
Jacksonville, Florida
Bachelor of Science in Health Administration
Biography
2000 – Present Mayo Clinic Jacksonville, Florida
Section Head, Information Technology
July 2010 – Present
- Provides administrative leadership to the Application Environment, Testing and Core Services
Section as well as the Converged Clinical Integrated Systems Division within Information
Technology
- Develops and fosters strategies and directions supporting Section and Division goals and objectives
- Develops staff through coaching and mentoring
- Provides leadership in the design, selection, and application of information systems
- Assistant Secretary for EMR Systems Planning Oversight Group
Program Manager, Application Engineering Services
September 2004–July 2010
- Manage the Environment Managers, Testing Coordinators, and Integration Coordinators
- IT Project Manager for St. Vincent’s Transition Project
- Manage the relationship between the Hosting Management Team and ASYST/Mayo Health
Systems
- Evaluate resource needs and process changes that will have an impact on other areas and
coordinate change strategies with other Program Managers
- Works closely with Cerner Customer Relationship Executive and Technical Strategist to evaluate
and plan for on-going implementations and support for MCA/MCF converged domain and MHS
domain
- Responsible for development of plans for all code upgrades and changes through the testing,
certification and production environments for the Electronic Medical Record for MCA/MCF
converged domain and MHS domain
- Manage the Internal Controls Evaluation (ICE) project implementation and support for MCF
- Provide technical services to the organization’s portfolio of projects such as guidelines, planning,
scheduling and risk assessment
Senior Systems Manager, Technical Engineering Services
April 2002-September 2004
- Developed plans and timelines for project completion and communicated plans to IT staff
- Evaluation of Linux system options and the installation of the first Linux servers at MCJ
- Coordinator for the Cerner Millennium 2003.02 upgrade, successfully completed in 40 work days
- Data Center Move coordinator for Technical Services, completed August 2002
Intermediate Systems Programmer, Technical Engineering Services
February 2000-April 2002
- Responsible for the design, procurement, installation, operation, upgrades, maintenance and
troubleshooting of computer systems, including OpenVMS (Millennium, Classic), AIX (Networks)
and Tru64 (Cloverleaf) systems
1993 - 1999 St. Luke’s Hospital Jacksonville, Florida
Patient Accounts Systems Manager – April 1996- February 2000
- Managed a staff of 14 within the Patient Accounts department, including Revenue Recognition,
Reimbursement Analyst, Cash Applications, Training, and the New System Analyst activities
- Application Liaison for Technical Staff. Advised on all issues impacting the end-users including
application functionality and processing; screen design, and process flow
- Project Manager for multiple system installations and upgrades, including all facets of projects:
project plan, process flow, screen design, system functionality, hardware needs, and post-live
issues
Revenue Recognition Coordinator – December 1994-April 1996
- Researched Cerner and SMS Invision systems to determine cause of patient management
and charge issues as they pertained to Patient Account processing
- Coordinated the effort to synchronize the charge files in Cerner, SMS Invision, and Radiology
Information Management System
- Managed Medical Auditor activities and Hospital Charge Analyst activities
Senior Medical Auditor – September 1993-December 1994
- Responsible for the concurrent review of medical documentation and charging to ensure
accurate billing
Affiliations
Member, Upsilon Phi Delta Honor Society
Member, Healthcare Information and Management Systems Society (HIMSS)
2011-2012 Faculty in the Mentoring@Mayo program
2009-2010 Mentee in the Mentoring@Mayo program
2009 Teamwork is REAL Faculty
2008 Mentor and Coach in the Peer Partner program at MCF
2006 Peer Achievement Award recipient for the Mayo Clinic in Florida IT Management Team
2006 Graduate, Management Education Series, The Developing Manager
COMMUNITY SERVICE
United Way Volunteer 2011
WJCT Radio Reading Service Volunteer – 2007 to 2011
Publications & Presentations
Cerner Health Conference – 2008
“Production Domain From Reference Copy”
Joint presentation with St. Vincent’s IT Management
University of North Florida, Brooks College of Health – 2007
“The Information Technology Transition of St. Luke’s Hospital to St. Vincent’s Medical Center”
Cerner Health Conference – 2004
“Redefining the Upgrade Process: 2003.02 in 54 Days”
