ITS Help Desk

The ITS Help Desk is managed by Information Technology Services. The ITS Help Desk takes phone calls, e-mails, and walk-ins from students, staff, and faculty.

Location:

2nd Floor of the Mathews Building down the hall from the Computer Lab, Building 15, Room 2101

Telephone & Email:

(904)-620-HELP (4357)

helpdesk@unf.edu

Hours of Operation:

See our Calendar of Operating Hours for reduced hours for current month

Help Desk Mission:

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Methods of contacting the ITS Help Desk:

• Phone: You can call the ITS Help Desk at (904) 620-HELP (4357) during our hours of operation.
• E-mail: The ITS Help Desk may be contacted via e-mail at helpdesk@unf.edu.
• Walk-in: The ITS Help Desk is located on the second floor of the Mathews Building (15/2106).

For staff or faculty, the ITS Help Desk staff will either visit their office to provide assistance or escalate the problem to the appropriate C-Tech or D-Tech.

Specifically, ITS Help Desk Technical Assistants are trained to help users on campus with problems concerning:

• Classroom technology and audio visual services
• Network connectivity
• "Up-and-running" support of campus software applications and operating systems
• University-owned Dell computer hardware and peripherals
• Password resets
• Dial-in access
• If the ITS Help Desk is unable to fix the problem directly, they will consult with colleagues within Information Technology Services and return with the correct repairs or a referral to the appropriate support personnel.
• In addition to trouble shooting, their responsibilities include setting up faculty and administration network clients.

Currently, software support only includes "Up-and-Running" support on application software. Please visit the Center for Professional Development and Training page for more information about software training.