E-mail Server Upgrade Coming Soon
The server that provides Outlook e-mail for faculty and staff will be upgraded early in the spring term. After the upgrade, faculty and staff will have three times more storage space in Outlook (their default quota will be increased by 500 MBs). Out of Office replies can be set to respond only to e-mails received from other UNF email addresses, which helps to decrease the amount of spam faculty and staff receive. Additionally, the functionality for Web Access (web mail) will be improved for faculty and staff. Calendar entries prior to 2008 will not be available after a faculty and staff member's mailbox is migrated. Faculty and staff who need to retain calendar entries prior to January 1, 2008, will be able to archive their calendar items before the upgrade. Step by step instructions for archiving calendar items are coming soon.
This upgrade will not affect students (including the improvements to Web Access). After the upgrade, Information Technology Services will migrate employee Outlook mailboxes. This will done in groups, moving a couple of hundred each night during the migration period. The dates of the upgrade and mailbox migration will be announced soon and notices will be published in Campus Update.
Setting Up E-mail and Voice Mail Notification Tools for Holiday Leave
There are two notification tools that faculty and staff can use to notify others when they are away from the office during this holiday season. They can turn on the Out of Office Assistant in Outlook and set a temporary voice mail greeting. These easy instructions will show faculty and staff how to set up these tools.
What is the Best Way to Request Services from ITS?
The best way to request services from ITS is the way that works best for you. If you prefer to explain your request over the phone, call the Help Desk at (904) 620-4357 (HELP). If you rather make your request from the comfort of your office or home 24/7, submit an online request at http://help.unf.edu. If your preference is to type your request, send an e-mail to helpdesk@unf.edu. If your inclination is face to face conversations, stop by the Mathews Computer Science Building, Room 2106 and speak to a technician. Whatever your penchant, ITS aims to provide customer focused, effective, information technology services to you.
