The Police Services Division is primarily responsible for the management and operation of all aspects of communications and information systems for the University Police Department (UPD). Additional responsibilities include facility management, community service oversight, grant writing and management and video surveillance.
Under the general supervision of the Police Services Division Commander, the Police Communications Center; commonly referred to as the CommCenter, is responsible for maintaining around-the-clock effective and efficient communications between the UPD, the public, police officers in the field and other public-safety agencies by receiving, dispatching and recording calls for general police and emergency services quickly and accurately.
The UPD’s CommCenter is staffed by professional, highly skilled non-sworn employees who are committed to the department’s philosophy of being “Focused on Quality”. The UPD employs five Police Communications Officers (PCO) and a Police Communications Sergeant, who is responsible for the normal day-to-day operations of the CommCenter.
While the UPD’s CommCenter has multiple functions; there are two primary services routinely provided. The first is Call Taking. When a telephone call is received by the CommCenter either on a 9-1-1 line or non-emergency line; the PCO collects, evaluates, prioritizes and enters the information into a Computer Aided Dispatch (CAD) system. The next function is Dispatching. The call for service information entered into the CAD system is relayed by the PCO either by voice or electronic means to police officers, or fire and rescue personnel who will respond to the scene.
Police Communications Officers typically receive information and complaints from a wide range of electronic communications equipment, i.e., radio transceivers, video display terminals, telephones and alarm annunciators. Police Communications Officers also take information first-hand over the counter from citizens. The PCO position requires individuals be able to identify locations where assistance is needed, make rapid determinations as to the availability and proximity of the nearest emergency personnel and equipment, and then dispatch and coordinate any communications as necessary.
Police Communications Officers must be able to deal courteously and efficiently with the general public, other entities of the University and other law enforcement agencies in relaying information essential to the safe and proper functioning of the UPD. The PCO is frequently the first and last point-of-contact for the public when seeking information about the University or requesting assistance from the UPD.
Computer hardware and software along with integrated data networks have become a close part of police work over last few decades and that role is expected to increase as technology continues to advance. The goal of the Information Systems Unit (ISU) is to provide and maintain state-of-the-art computer hardware and software resources to assist members of the University Police Department (UPD) in working effectively, efficiently and most important … safely.
Quality hardware and software along with powerful network connectivity allow department members both in the office and out in the field to access vital information resources. Mobile Data Computers (MDC) mounted in all patrol cars gives our police officers access to various law enforcement databases and computerized report writing. Workstations and laptop computers are also utilized throughout the University Police Department. They are used to produce case incident reports, conduct statistical analysis, access University and police related databases, and manage the volumes of information a contemporary law enforcement agency is faced with every day.
The ISU is generally supervised by the Police Services Division Commander who is assisted by the University’s Division of Student Affairs’ Information Technology Coordinator and his Computer Applications Specialist. The ISU is supported by the University’s Information Technology Services Department (ITS). Both the ISU and ITS are responsible for facilitating the purchasing of hardware and software; ensuring continuity of systems operation; providing systems repair maintenance; oversight of network design and maintenance, establishing security controls, providing technical support when needed; overseeing IT projects and maintaining data links to the Florida Criminal Justice Network and the National Law Enforcement Telecommunications System. The ISU is also responsible to liaison with outside providers, vendors and technology partners; as well as research, develop, design and implement enhancements to the department’s hardware and software. The ISU’s research initiatives are designed to bring emerging information technologies and tools to the department that can benefit line-level employees, supervisors and command staff in the performance of their duties.
The Administrative Support Section is responsible for the overall readiness and operation of the administrative functions of the Department. This includes responsibility for fiscal process and control, procurement and supply and records management.
As the primary budget officer for the department, the Office Manager ensures department level accounting procedures are completed in a way that complies with University’s accounting policies and Florida law. The Officer Manager is responsible for the timely submittal of payroll request and resolution of all pay problems. Additionally the Officer Manager acquires all goods and services for the department and ensures ample supplies of all types are maintained and dispersed in compliance with applicable property control policies.
The University Police Department’s (UPD) Records personnel manage the daily influx, of police reports and paperwork generated by patrol officers, communications officers and detectives. The UPD Records Unit also coordinates with the Patrol Operations Division Lieutenants and the Office Manager to gather employee background records as appropriate.
Reports filed at the Department become part of the Records Management System (RMS). Every business day, dozens of reports are sent to the various University entities; other law enforcement agencies and the State’s Attorney’s Office for review. Statistics from the RMS are sent to the U.S. Department of Justice’s Federal Bureau of Investigations, the Florida Department of Law Enforcement, the Florida Department of Education’s Board of Governors and the University President for inclusion in the State and Federal crime statistics and the "Student Right to Know" statistics.
All requests for copies of police reports and records checks shall be received by this unit. The Records Unit is open Monday through Friday, 8:00am – 4:30 pm. Police reports are generally not available until after 72 hours from the date of the reported incident. Personal checks, money orders, and exact amount of cash are all acceptable forms of payment provided proper identification is offered. Payment is expected at the time services are rendered. All requests for police statistics can also be made through this unit. Please allow at least 24 hours for the requested information; requests can be made by phone, email, or in person. There is no service charge for general statistical information. Any services requiring prolonged research or extensive data compilation may incur additional charges as provided by Florida law.
Fingerprinting is done by appointments only Monday- Friday between the hours of 2:00pm-3:00pm, please call the University Police Department’s Records Unit at (904) 620-2367.
Fee Schedule for services provided by the Records Unit:
Copies of Police Reports: 15¢ per page.
Fingerprinting: $5.00 per fingerprint card.
Criminal History Request Form
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