Frequently Asked Questions UNF Data Breach
A computer database containing information about people who submitted contracts to live in the UNF residence halls could have been compromised. UNF has now secured the servers, but an investigation shows the information could have been accessed as early as spring 2011. Vulnerable information includes approximately 23,000 names and Social Security numbers of people who submitted a housing contract between 1997 and spring 2011. While the investigation did not turn up any evidence that any of the information was copied from the files, it is a possibility. Therefore, UNF is sending letters and e-mails to those who could have been impacted by this breach of security.
UNF recognizes that those impacted will have many questions. This list of frequently asked questions was designed to provide helpful information about the breach. It will be updated as new information becomes available.
UNF is covering the cost of a one-year membership of Experian’s ProtectMyIDTM Alert. This product helps detect possible misuse of your personal information and provides you with identity protection services focused on immediate identification and resolution of identity theft. Those impacted by the breach need to enroll by Sept. 30, 2012. The website, phone number and personal activation code for those impacted is included in the e-mails and letters sent out. If you were impacted by the breach and enroll in the ProtectMyID membership, your credit report will be monitored daily for 50 leading indicators of identity theft. You’ll receive timely Credit Alerts from ProtectMyID on any key changes in your credit report, which could include new inquiries, new credit accounts, medical collections and changes to public records. ProtectMyID provides you with identity protection that will help detect, protect and resolve potential identity theft. In the case that identity theft is detected, ProtectMyID will assign a dedicated U.S.-based identity theft resolution agent who will walk you through the process of fraud resolution from start to finish. We realize that identity theft can happen months and even years after a data breach. To offer added protection, you will receive ExtendCARETM, which provides you with the same high-level of Fraud Resolution support even after your ProtectMyID membership has expired.
ProtectMyID membership includes
Once your enrollment in ProtectMyID is complete, you should carefully review your credit report for inaccurate or suspicious items. If you have any questions about ProtectMyID, need help understanding something on your credit report or suspect that an item on your credit report may be fraudulent, please contact Experian’s customer care team at (877) 371-7902.
You should request a free initial fraud alert to be placed on your credit files by calling any one of the three major national credit bureaus:
Direct line for reporting suspected fraud: (800) 525-6285 Fraud Division P.O. Box 740250 Atlanta, GA 30374
Direct line for reporting suspected fraud: (888) 397-3742Credit Fraud Center P.O. Box 1017 Allen, TX 75013 www.experian.com/fraud/center.html
Direct line for reporting suspected fraud: (800) 680-7289Fraud Victim Assistance Department P.O. Box 6790 Fullerton, CA 92634
When contacting the credit bureaus, you should request the following:
There are several steps you should take.
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