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The key to remaining competitive in today’s business environment is continuously improving quality, productivity and customer satisfaction. The University of North Florida’s Center for Quality & Process Improvement can equip your organization with the tools it needs to improve its competitive edge and improve profitability. UNF offers several programs including:
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Adam W. Herbert University CenterUniversity of North Florida (Map it)
Imagine building a machine with 20 people who all spoke
different languages. For Alan Parsley, human resources manager at Saft, every
day can emulate this very scenario.
Saft, a French company, has been a world leader in high tech
battery systems for more than 100 years. With headquarters in Paris and offices
in operation in 19 countries around the globe, its workforce is as dynamic as
its product line. Though the company has operations in aerospace, military,
rail, transportation and telecommunications, the Jacksonville branch focuses
solely on lithium ion energy storage.
“We work with
municipalities and corporations,” explains Parsley. “Greening is what we call
it: wind and solar energy development, helping to stabilize the grid.”
To ensure exceptional service and product performance, the
company rolled out “Saft World Class,” a continuous improvement program aimed
at raising performance and providing customers with better products and
“Bringing in all of our industries to work together under
our World Class program…we needed a common language,” said Parsley. “That’s
where Bob [Wood] stepped in to help.”
When Saft sought out new office locations, among the many
reasons the company chose Jacksonville were the public-private partnerships
between local businesses and public organizations.
“University of North Florida’s role in the community, the
City of Jacksonville and JAXUSA partnership really enticed the company,” he
continued. “As members of Jacksonville Lean Consortium, we met Dean Wood. He’s
good at what he does and immediately started working with us to figure out what
Within a few months, the company was offering ISO 9001
classes in conjunction with the Saft World Class program. The results began to
“We’re seeing common language and active problem-solving
teams,” Parsley shared. “It’s an additional tool in the toolbox.”
“Saft has limitless potential,” said Robert [Bob] Wood, dean
of the Division of Continuing Education. “Alan [Parsley] already understood
what continuous improvement programs should look like, having worked for Toyota
for 20 years. He just needed a resource to help add it to his team’s toolkit.
That’s what we are here to do.”
-Written by Jessica Barber
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