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Difficult Conversations - How to Discuss What Matters Most
3 Hours |
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Whether we are dealing with an underperforming employee, negotiating with a difficult client, or simply saying "no", we attempt or avoid difficult conversations every day. This workshop walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. The approach is based on 15 years of research at the Harvard Negotiation Project.
You'll learn how to:
- Sort out the three conversations present in any difficult conversation
- The "What Happened?" Conversation
- The Feelings Conversation
- The Identity Conversation
- Practice a difficult conversation you need to have a with a workshop partner
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Audience: A&P, Faculty, USPS, OPS, Student OPS |
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