Ever wonder why people older or younger than you think the way they do? This workshop will provide fresh insights and practical solutions for understanding generational differences, resolving conflicts, and managing effectively in today's age diverse workplace. It will give you:

• An understanding of the profiles of the four distinct generations working in the workplace today: the Veterans, the Baby Boomers, Gen X, and Gen Y. We will learn about their demographics, the events that shaped their lives and times, predominant traits, work styles, and key messages to keep in mind when recruiting, developing, and motivating these members of your workforce.
• An appreciation that the people who grew up in each generation have a unique and valid perspective on the world, particularly on the world of work.
• Behaviors that will help improve your communication with people from another generation.

This workshop includes Name That Tune, a fun quick tour of music from each of the generations. This informative, fun session will help you bridge the gap with people you work with.

Unfortunately, the bullying for some did not stop on the playground. You’ll be surprised to learn just how many Americans have reported incidents of bullying in the workplace.

Learning objectives:

• Define bullying
• Discuss the types of bullying on individuals and organizations
• Discuss strategies to combat bullying in the workplace

We’ll start with life, liberty, and the pursuit of happiness. These inspiring words will provide the ideal to move toward as we consider how to contribute to a work environment of mutual respect.

Learning objectives:

• Understand why civility is important
• Identify what makes a behavior perceived as civil or uncivil
• Learn practical ways to create an environment of mutual respect

 This subject is one that arouses strong feelings. Participants will have an opportunity to examine and recognize those feelings, to evaluate situations of alleged harassment, and to take steps to lessen complaints. It will help you:

 

• Recognize the key elements of sexual harassment;
• Understand the different attitudes about gender that are behind the behavior;
• Assess the impact of sexual harassment on the individual, on productivity, and on the organization;
• Know your responsibilities and take action in the event sexual harassment is directed at you or somebody else.

We will include your organization's sexual harassment prevention policy in the handout and review what it means. We will also provide an acknowledgement form for all participants to sign at the conclusion of the workshop. A workshop for managers also includes intervention skills and practice.

 Communicating with people from different cultures is very common in today's workplace. In order to maximize workplace effectiveness, it is important to apply different strategies when communicating with different people. This will avoid the creation of conflicts and misunderstandings. In this workshop you will:

 

• Identify various techniques and strategies for safe and respectful interpersonal communication as a key to better understanding in the workplace
• Identify an individual cultural frame of reference and become more self-aware of other people's perception making processes
• Improve your awareness of the need for more empathic listening and feedback in communicating with others in the workplace
• Increase your awareness of the impact cultural differences have on verbal and non-verbal communication in the workplace
• Become familiar with and be able to appreciate the different communication styles and rituals men and women use in the workplace
• Learn how to strengthen your understanding of the communication process in the workplace
  
   

Emphasis is given to practical analysis of typical communication scenarios in the workplace.