Course Catalog

CPDT Course Catalog

Types of courses
			Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.

			Online Training	Online classes can be viewed online at any time from any place with an Internet connection.

			Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

	Satisfaction Guaranteed: Delivering High-Caliber Customer Service 3 Hours	Register
	In a world filled with intense competition for students, how do we align our service with our tag line of "At UNF, students are our first priority"? This workshop provides participants with an understanding and practice of the customer service model of Listen - Reflect - Respond. This is the perfect opportunity to send a team or group of people who work together to explore what it means to deliver Excellent Customer Service in your department.
	Audience: A&P, Faculty, USPS, OPS, Student OPS