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Learn new specific tips and ideas to make you a UNF Service Professional. This session is designed to help you provide students, faculty, staff and the public information in a professional manner, build on your current skills and go to the next service level. You will learn to develop a customer profile for internal and external customers and respond to their needs in a timely and dependable fashion; communicate effectively, maximizing your listening skills and developing power phrases to increase your productivity; and provide accurate and timely resolution of customer issues and inquiries. You will additionally acquire tips on handling different personalities in person and on the phone; analyzing recurring issues for constant improvement and helping the public understand we provide quality service. No one like you; No place like this. |
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