Course Catalog

     CPDT Course Catalog




Types of courses

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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icon Instructor Customer Service Fundamentals
3 Hours

Have you ever walked into a retail store and WANTED to buy something simply because of how gracious the host was? Or, have you ever ordered dessert when you weren't hungry any longer because the waiter, who had been so wonderful throughout the entire meal, suggested it? If so, you have witnessed an artist directing the symphony of customer service.

During this seminar we will talk about the many benefits of great customer service. Then you will identify your personal customer service instrument, tune it up, and start practicing for the production!

In this seminar you will learn to:


  • Refresh your perspective.
  • Focus on the customer.
  • See things from the customer's perspective.
  • Keep a fresh attitude.
  • Keep a fresh attitude.
Audience: A&P, Faculty, USPS, OPS, Student OPS

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